Documentation
Set up Chatsy and run support from one dashboard
These guides follow the dashboard as it works today: which screen to open, what each plan includes, and what to test before customers see the widget.
Build and launch an agent
Get started with Chatsy: from sign-up to your first conversation
Create a Chatsy agent from your website, test it privately, turn on public access and install the widget. Includes what the Free plan leaves out.
Add knowledge sources to a Chatsy agent
The source types a Chatsy agent can learn from: web pages, site crawls, link lists, files, typed answers and help articles, with limits and refresh steps.
Install the Chatsy chat widget on your website
Add Chatsy to a site with one script tag before the closing body tag. Where to copy it, platform notes, how to test, how to remove it and common fixes.
Run support with your team
Hand conversations from the AI agent to your team
Turn on Live chat so the agent can hand a conversation to a person: what triggers a handoff, how teammates take over, and what visitors see when nobody is online.
Connect your support email to the Chatsy inbox
Forward your support address to Chatsy so emails arrive as numbered tickets: verify the address, set up forwarding, send a test and choose how replies go out.
Publish a help center with the Chatsy knowledge base
Write articles, organize categories, make the help center public, connect a custom domain and let your agent answer from the same articles.