Insights, tutorials, and updates from the team building the future of AI agents.
Should you use Retrieval-Augmented Generation or fine-tune a model for your chatbot? We break down the pros, cons, and best use cases for each approach.
Everything you need to know about building, training, and deploying AI chatbots for customer support. From choosing the right AI model to measuring success.
Learn how to automate customer support without sacrificing quality. From AI chatbots to workflow automation, reduce costs while improving customer satisfaction.
Learn how to prepare, structure, and import your documentation to create an AI chatbot that actually knows your product inside and out.
Today we're launching our most requested feature: seamless live chat with human takeover. Your AI agent can now hand off to human agents in real-time, with full conversation context preserved.
AI chatbots can make up information, damaging customer trust. Learn the techniques we use to keep our AI grounded in facts and prevent hallucinations.
Measure what matters. Learn which chatbot KPIs actually indicate success and how to build a dashboard that drives improvement.
Vector search powers modern AI chatbots. Learn how it works, why it's better than keyword search, and how it helps chatbots understand what you really mean.
Learn from others' failures. These are the most common mistakes we see companies make when building AI chatbots—and how to do it right.
The prompts you use determine your chatbot's personality, accuracy, and helpfulness. Learn the techniques that make AI support bots actually useful.
Looking for an AI chatbot for your small business? We compare the top options, pricing, and features to help you choose the right one.
Not every conversation should be handled by AI. Learn the triggers, rules, and strategies for seamless human takeover.
How fast should you respond to live chat? Industry benchmarks, data-backed targets, and strategies to improve your response times.
Learn the proven strategies to dramatically reduce support ticket volume while improving customer satisfaction using AI automation.
The future isn't AI OR humans—it's AI AND humans working together. Here's how to decide which handles what.
Copy-paste prompt templates for every customer support scenario. System prompts, greeting messages, escalation scripts, and more.
Your chatbot's personality affects customer satisfaction more than you think. Here's how to design a voice that fits your brand.
The handoff from AI to human is a critical moment. Train your team to nail it every time with these frameworks and scripts.
Battle-tested scripts for every live chat scenario. Copy, customize, and start converting more customers today.
Prove the business case for AI support. Exact formulas, benchmarks, and a framework for measuring your automation ROI.
CSAT, NPS, CES—which metrics matter for chatbot success? Learn how to measure, benchmark, and improve customer satisfaction.
Our breakthrough AI query expansion technology automatically understands user intent, even when they phrase questions differently. Learn how we built this game-changing feature.
How we achieved massive cost savings while improving performance by moving to PostgreSQL with pgvector extension.
Exploring how contextual AI agents are revolutionizing customer support with human-like understanding.
The architecture and optimizations that allow our platform to scale seamlessly from startup to enterprise.
Why combining semantic search with keyword matching gives the most accurate results for AI agents.
An inside look at our security practices, encryption methods, and commitment to data privacy.
A step-by-step guide to creating and deploying an intelligent agent for your business.
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