Complete AI customer support platform: chatbot agents, live chat, knowledge base, and team inbox. Start free, scale as you grow.
Plans start at $0/mo (Free, 40 credits) and scale to $475/mo (Pro, 15,000 credits, 5 agents). Every paid plan includes AI agents, live chat, mailbox, knowledge base, and AI drafts, no per-agent fees. Credit cost varies by model (1–5 credits per response).
Upgrades run through our Stripe checkout and customer portal. Change plans or cancel anytime directly from your dashboard and keep full visibility into usage resets.
Extend your plan with powerful add-ons as you grow.
Each AI response consumes credits based on the model used. Budget models cost 1 credit, while the most powerful models cost up to 5. Free plan includes budget models only: paid plans unlock all models.
Detailed breakdown of limits and features per tier. See how we compare to other platforms.
| Feature | Free | Hobby $35/mo | Standard $140/mo | Pro $475/mo | Enterprise |
|---|---|---|---|---|---|
| Usage & Limits | |||||
| Message credits/month | 40 | 500 | 4,000 | 15,000 | Custom |
| AI Agents | 1 | 1 | 2 | 5 | Custom |
| AI Actions per agent | 1 | 5 | 10 | 15 | 20+ |
| Training data | 5 MB | 40 MB | 2 GB | 2 GB | 10 GB+ |
| Team seats | 1 | 1 | 3 | 5 | 10+ |
| Mailboxes | , | 1 | 2 | 5 | Custom |
| Knowledge bases | , | 1 | 2 | 5 | Custom |
| AI Models | |||||
| Budget models (GPT-4o Mini, Claude 3 Haiku, Gemini Flash Lite) | |||||
| All models (GPT-5.2, Claude Opus 4.6, Gemini 3 Pro, o3, etc.) | |||||
| Credit cost per response | 1 | 1–5 | 1–5 | 1–5 | 1–5 |
| Platform Features | |||||
| Link & document ingestion | |||||
| Default support ticket action | |||||
| Full-site website crawling | |||||
| Knowledge Base CMS | |||||
| Mailbox & ticketing | |||||
| Live Chat & Human Takeover | |||||
| AI Drafts (auto-generated replies) | |||||
| Remove branding | |||||
| Advanced analytics | |||||
| Support & Security | |||||
| Email support | |||||
| Priority support | |||||
| SLAs | |||||
| Dedicated success manager (CSM) | |||||
| Custom integrations | |||||
We would rather help you find the right tool than sell you the wrong one.
Sticker prices set the floor; the harder question is which plan actually fits your traffic.
Choosing a plan
Start free, upgrade when you see value. Use the cost calculator to estimate savings.
Test one AI agent with 40 credits. No credit card needed.
Start here to validate your knowledge base.
500 credits, 2 agents, knowledge base, and mailbox.
Upgrade when your AI handles real conversations weekly.
4,000 credits, 3 agents, live chat, and ticketing.
For teams that need human handoff and higher volume.
15,000 credits, 5 agents, and priority support.
For larger operations with multi-agent workflows.
Custom limits, dedicated support, and security review.
When you need procurement, SLA, or multi-brand rollout.
AI chatbot pricing spans a wide spectrum. Free tiers exist (Chatsy Free at $0/mo with 40 credits, Tidio Free, Tawk.to). Entry-level paid plans for small teams typically run $20 to $50 per month, mid-market platforms land in the $100 to $300 per month range, and enterprise tools with per-resolution fees and per-seat pricing routinely exceed $500 per month at modest volume. Chatsy plans are Free ($0), Hobby ($35/mo), Standard ($140/mo), and Pro ($475/mo): credits are consumed per AI response instead of per agent seat.
It is usually worth paying once you are handling more than roughly 100 to 200 support tickets per month. Quick break-even check: if your loaded cost per human-handled ticket is around $5 to $7 {{VERIFY: average loaded support ticket cost benchmark}} and an AI deflects 30 to 40% of that volume, a $35 to $140 per month plan tends to pay for itself within the first month. Below that volume, the Free plan or a free competitor is usually the better starting point.
Several platforms offer genuine free tiers: Chatsy Free ($0/mo, 1 agent, 40 credits, budget AI models only), Tidio Free (limited conversations and one operator seat), and Tawk.to (free live chat with a paid AI add-on). Among paid plans, Chatsy Hobby at $35/mo and Tidio Starter sit at the lower end of full-featured AI tiers. The cheapest plan is rarely the cheapest outcome: cap volume, model tier, and seat count tend to push real cost higher than the sticker price.
Yes. The Chatsy Free plan is $0/mo with 1 AI agent, 40 credits per month, and access to budget AI models (GPT-4o Mini, Claude 3 Haiku, Gemini Flash). No credit card required. Upgrade when your AI handles real customer conversations weekly.
Yes. You can upgrade, downgrade, or cancel any time from your dashboard. Changes take effect at the start of your next billing cycle and there are no cancellation fees.
You receive a notification as you approach your credit limit. If you go over, additional credits are billed at a per-credit rate or you can upgrade to a higher plan for better per-credit pricing. Conversations are not cut off mid-flow.
Yes. Annual billing saves 15 to 17% across Hobby, Standard, and Pro. Enterprise pricing includes custom credit packages, volume rates, dedicated support, and SLAs: contact sales for a quote.
Yes. Knowledge Base and Mailbox modules can be toggled on or off at any time from settings on Hobby plans and above.
Yes, all paid plans include a 14-day money-back guarantee, no questions asked.
For Chatsy, cancel any time from your dashboard under Billing: the subscription stops at the end of the current billing cycle and you keep access until then. New paid plans are covered by a 14-day money-back guarantee, so contact support within that window for a full refund. Other vendors vary widely: Intercom and Zendesk typically require written notice with annual contracts, Tidio and Tawk.to allow self-serve cancellation but generally do not refund partial months {{VERIFY: current Intercom, Zendesk, Tidio, and Tawk.to refund policies}}.
