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Customer support that knows when to hand off

Chatsy answers from your help content and sends unresolved conversations to your team with the transcript attached.

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Built by the teams behind AgencyPro, Agiled, Morphed and 20 more products.

  1. 01 · Answered

    Answers repeat questions

  2. 02 · Handed off

    Hands off to a person

  3. 03 · Improved

    Shows what's missing

Live chat

Your team picks up where the agent stops, with the whole conversation in view.

Explore all features

  1. A queue for handoffs

    Handed-off chats wait under Waiting until a teammate claims one.

  2. The whole conversation

    The AI transcript sits above your reply, so nobody asks twice.

  3. Who you're talking to

    Visitor email, the agent they used, and why it was escalated.

  4. Three ways to finish

    Resolve it, return it to the AI agent, or release it to the queue.

Also in the workspace

Email tickets turn forwarded support email into tickets you can assign.

Knowledge base publishes help articles your agent also answers from.

Analytics on conversations, ratings, and first reply time.

Feedback shows which answers visitors rated down.

Models chosen per agent in its settings.

The widget styled with your color and welcome message.

How it works

From help docs to a live widget.

The dashboard keeps a setup checklist like this one. Test answers before you publish the widget.

Create an agent

Setup checklist

Chatsy AI · 3 of 5 steps done

  1. Add knowledge (done)

    Your website, files, and help articles.

  2. Test the answers (done)

    Ask real customer questions and check the source behind each answer.

  3. Turn on Escalate to Human (done)

    The agent hands off when it can't help or a customer asks for a person.

  4. Invite a teammate (pending)

    Teammates reply to handed-off chats from Live chat.

  5. Publish the widget (to do)

    Style the widget, copy one embed script, and paste it into your site.

After launch: Questions that ended in a thumbs-down or a handoff are listed under Knowledge. Add a source that covers each one.

Integrations

Connections, with an honest status.

What you can set up today, what agents can do with it, and what is still planned.

View integrations
Connection status
ConnectionDashboard setupAgent actions
Calendly		AvailableNot available yetAgent actions remain disabled while end-to-end testing is incomplete.
Pipedrive		Available
Zendesk		Available
Klaviyo		Available
Slack		Available
Stripe		Available
Mailchimp		Available
Agent actions: Not available yetAgent actions remain disabled while end-to-end testing is incomplete.
5 more plannedShopify, Cal.com, HubSpot, Salesforce, Zapier

Security

Security, in plain terms.

Where a connected account's credentials go, who on your team can open what, and what we don't offer yet.

  • OAuth tokens and API keys are encrypted with AES-256-GCM before they are stored.
  • Connection routes decrypt credentials on the server for provider requests; credentials are not exposed to the browser.
  • Workspace and role checks decide which protected dashboard data each team member can open.

Not offered yet

  • SOC 2 Type II
  • Signed HIPAA BAA
  • Single sign-on (SSO)

Contact us before buying if your team requires any of these. Contact our team

Questions before you start.

Still have a question? Contact our team

Chatsy has a free plan with 40 credits. Paid plans start at $35 per month and use credits per AI response rather than per agent seat. Check the pricing page for current limits.

When Chatsy is unsure or a customer asks for a person, it sends the conversation to the team inbox with the transcript and customer details.

Basic setup requires an account, help content, widget styling, and one embed snippet. Check the integrations page for current connection limits, and test any custom action end to end before publishing it.

Chatsy currently offers dashboard connection setup for Calendly, Pipedrive, Zendesk, Klaviyo, Slack, Stripe, and Mailchimp. Agent execution through these connections is not available yet. Shopify, Cal.com, HubSpot, Salesforce, and Zapier are planned.

An AI customer service chatbot answers questions from your help content. Some products can also use connected tools after those actions are configured and tested end to end. Chatsy combines help-content answers with live chat handoff, a knowledge base, and a team inbox.

It is worth paying when the time saved on repeatable questions is greater than the subscription cost. Test a chatbot on your real support topics, measure how many conversations it resolves correctly, and compare that with the time your team currently spends on those requests. Smaller teams can start on a free tier and upgrade when the results justify it.

What does the free plan include?

Chatsy AI

40 free credits, no credit card required.

Pricing
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