AI Internal Help Desk for Your Team
Instant answers to HR, IT, and policy questions. Reduce internal tickets by 60%.
No credit card required
Trusted by teams across SaaS, ecommerce, and agencies
Problem
Internal Help Desk doesn’t scale with headcount alone
Your best agents spend most of their time on repetitive questions instead of problems that actually require human judgment. The cost of slow response times is always higher than the cost of automation.
Solution
Trusted resolution at scale
Chatsy gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.
How it works
Launch your internal help desk support agent in hours
Upload internal docs
Import HR policies, IT guides, handbooks, and process documentation.
Set access rules
Configure who can access what information based on role or department.
Deploy internally
Embed in Slack, Teams, your intranet, or a dedicated internal portal.
Track & refine
See what employees ask most and fill knowledge gaps.
Results
Real impact for internal help desk teams
Frequently asked questions
Is internal data secure?
Yes. Chatsy encrypts all data at rest and in transit. Role-based access controls ensure employees only see information relevant to their role. Your internal docs are never used to train external models.
What kind of documents can it learn from?
Anything text-based: employee handbooks, IT wikis, HR policies, process docs, Notion pages, Confluence spaces, PDFs, and more.
Can different departments have separate bots?
Yes. You can create separate agents for IT, HR, and Operations, each trained on their own documentation with department-specific access controls.
How does it handle sensitive HR questions?
You configure escalation rules so the AI provides general policy information but routes sensitive matters (complaints, personal issues) directly to HR staff.
When AI chatbot is not the right fit for internal help desk
We'd rather help you find the right tool than sell you the wrong one.
- You have fewer than 50 employees. Manual IT and HR support is more efficient than building AI workflows.
- Your internal docs are scattered across 10+ systems with no clear owner for content freshness.
- Your security posture forbids any internal data being processed by an external AI vendor.
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