Internal Help Desk

AI Internal Help Desk for Your Team

Q: Is internal data secure?

Yes. Chatsy encrypts all data at rest and in transit. Role-based access controls ensure employees only see information relevant to their role. Your internal docs are never used to train external models.

Q: What kind of documents can it learn from?

Anything text-based: employee handbooks, IT wikis, HR policies, process docs, Notion pages, Confluence spaces, PDFs, and more.

Q: Can different departments have separate bots?

Yes. You can create separate agents for IT, HR, and Operations—each trained on their own documentation with department-specific access controls.

Q: How does it handle sensitive HR questions?

You configure escalation rules so the AI provides general policy information but routes sensitive matters (complaints, personal issues) directly to HR staff.

Instant answers to HR, IT, and policy questions. Reduce internal tickets by 60%.

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60%

Fewer Internal Tickets

<10s

Answer Time

24/7

Self-Service

85%

Employee Satisfaction

Build powerful AI agents for internal help desk

Give employees instant answers to HR, IT, and policy questions. Reduce internal ticket volume by 60% with AI trained on your company knowledge.

Instant Employee Answers

AI answers HR, IT, and policy questions in seconds from your docs.

Reduced Ticket Volume

Handle 60% of internal requests automatically.

Faster Onboarding

New hires self-serve setup guides, policies, and procedures.

Secure Access

Role-based controls ensure sensitive info stays protected.

What it handles

IT troubleshooting and how-to guides
HR policy questions (PTO, benefits, expenses)
New employee onboarding
Process and procedure lookups
Software access requests

How It Works

Get started in minutes

Upload internal docs

Import HR policies, IT guides, handbooks, and process documentation.

Set access rules

Configure who can access what information based on role or department.

Deploy internally

Embed in Slack, Teams, your intranet, or a dedicated internal portal.

Track & refine

See what employees ask most and fill knowledge gaps.

Internal help desks face the same scaling challenges as customer support—but with added complexity. Employees need answers about HR policies, IT procedures, benefits, and company processes. Every unanswered question wastes productive time.

AI That Knows Your Company

Chatsy learns from your internal documentation—employee handbooks, IT guides, HR policies, and process docs. Employees ask questions in natural language and get accurate, sourced answers instantly.

Reducing IT & HR Ticket Load

Password resets, PTO policies, benefits questions, and onboarding procedures make up the bulk of internal tickets. AI handles these instantly, freeing your IT and HR teams for strategic work.

Secure & Compliant

Internal data stays private. Chatsy can be deployed in your own environment with role-based access controls, ensuring sensitive company information is only accessible to authorized employees.

Security

Enterprise-grade security & privacy

Your data stays yours. Chatsy is built with security-first architecture trusted by 500+ companies.

Your data stays yours

Your data is only used by your AI agent. Never shared or used to train external models.

End-to-end encryption

All data encrypted at rest and in transit with industry-standard AES-256 encryption.

Secure integrations

Verified access controls ensure your AI agent only accesses authorized data in connected systems.

Frequently asked questions

Is internal data secure?