Chatsy vs Drift
Drift Alternative Built for Support, Not Just Sales
Drift focuses on sales conversations. Chatsy excels at customer support with AI that resolves issues, not just qualifies leads.
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Which is right for you?
Feature comparison
Drift pricing
Starts at $2,500/mo
Chatsy pricing
Free tier available, Pro from $40/mo
Why teams switch to Chatsy
Based on feedback from teams who migrated from Drift.
Drift revolutionized conversational marketing by enabling real-time chat with website visitors. However, their focus on sales qualification and account-based marketing means support teams often find themselves trying to fit a square peg into a round hole.
Support-First AI vs. Sales-First Automation
Chatsy takes a fundamentally different approach. While Drift asks "how can we qualify this lead?", Chatsy asks "how can we help this customer?". Our AI is trained to resolve issues, not route them to sales. This means customers get actual help, not a qualification quiz.
Enterprise Capabilities at a Fraction of the Cost
The price difference is striking. Drift's enterprise focus results in starting prices around $2,500/month, with most implementations costing significantly more. Chatsy delivers sophisticated AI-powered support starting with a free tier, with paid plans from $40/month. For support-focused use cases, you get better functionality at a fraction of the cost.
Purpose-Built Tools for Customer Support
If you're currently using Drift primarily for customer support rather than sales, you're paying for features you don't need. Chatsy gives you purpose-built support tools: a full knowledge base CMS, ticketing integration, and AI that's optimized for resolving customer issues rather than booking sales demos.
Frequently asked questions
Can Chatsy do lead qualification like Drift?
Chatsy focuses on customer support excellence. While our chatbot can collect lead information, we recommend dedicated sales tools for complex lead qualification flows.
Why is Chatsy so much cheaper than Drift?
Drift targets enterprise sales teams with ABM features. Chatsy is built for customer support automation, allowing us to offer better value for support use cases.
Can I use Chatsy for both sales and support?
While Chatsy excels at customer support, it also captures and qualifies leads effectively. You can collect visitor information, ask qualifying questions, and route hot leads to your sales team—just without Drift's heavy ABM and sales-specific features.
Does Chatsy integrate with sales tools like Drift does?
Chatsy integrates with major CRMs like Salesforce, HubSpot, and Pipedrive through native integrations and Zapier. Qualified leads flow directly into your sales pipeline with full conversation context.
How long does migration from Drift take?
Since Drift and Chatsy serve different primary purposes, it's less of a migration and more of a fresh setup. Most teams deploy Chatsy in under an hour—add the widget, upload your support docs, and you're live.