Head-to-Head Comparison
Chatsy vs Drift
Salesloft Drift focuses on B2B buyer engagement and sales conversations. Chatsy focuses on web support grounded in approved knowledge with human handoff and selected actions.
Quick verdict
Which is right for you?
Pick Drift to qualify buyers and book sales meetings. Pick Chatsy to answer customer support questions on your website.
Choose Drift if…
- Your primary goal is lead generation and conversational marketing
- You need account-based marketing (ABM) with personalized chat
- Your team prioritizes sales pipeline acceleration over support
Choose Chatsy if…
- Your website chat is for support questions, not pipeline
- You want a free plan and self-serve setup instead of a sales-led rollout
- You want a public help center that the agent also answers from (Hobby and up)
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | Drift | Chatsy |
|---|---|---|
| In both | ||
| Live chat | Included | Included: Hobby and up |
| Human takeover | Included | Included: Hobby and up |
| Where Drift is stronger | ||
| Account-based sales | Included | Not included |
| Only in Chatsy | ||
| Mailbox and tickets | Not included: Not the primary workflow | Included: Hobby and up |
| Works differently | ||
| AI agent | Buyer engagement | Customer support |
| Knowledge grounding | Sales content and playbooks | Support sources |
| AI model choice | Salesloft-managed | Plan-dependent |
| Pricing | ||
| Pricing model | Sales-assisted packaging Salesloft pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Drift Sales-assisted packaging Salesloft pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Drift details in the vendor sources below before you decide.
Where Drift is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- Buyer engagement
- Drift is built around B2B website conversations and revenue-team follow-up.
- Account context
- Its value is tied to identifying, routing, and engaging target buyers rather than running a support queue.
- Meeting workflow
- Sales conversations can lead into routing and scheduling work for revenue teams.
- Salesloft ecosystem
- Drift can be evaluated as part of a broader revenue-orchestration stack.
Check before you decide, then move one workflow at a time.
- Job definition
- Decide whether each page is meant to qualify a buyer or answer a customer. The products should be compared only on the workflow they both cover.
- CRM actions
- Agents cannot run CRM actions yet: Pipedrive setup is available and HubSpot is planned. Keep lead sync, account identification, and pipeline attribution in your sales tools.
- Widget coexistence
- Test page targeting, load behavior, cookies, routing, and ownership before running both products on the same site.
- Pricing and security
- Use current official product, pricing, and security documentation from Salesloft and Chatsy for the proposed configuration.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Related resources
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required