Looking for a Chatbase alternative? Meet Chatsy.
Chatbase is great for basic AI chatbots, but Chatsy offers more features, better integrations, and superior human takeover for real customer support.
Why customers switch from Chatbase
Limited human takeover capabilities
Basic ticketing and escalation
No built-in knowledge base CMS
Limited industry-specific features
Per-message pricing can get expensive
Less focus on customer support workflows
Why Chatsy is better
Purpose-built for customer support
Full knowledge base CMS included
Advanced human takeover with live chat
Integrated ticketing system
Transparent, flat pricing
Industry-specific solutions
Feature Comparison
| Feature | Chatbase | Chatsy |
|---|---|---|
| AI Chatbot | ||
| Live Chat | Basic | Advanced |
| Human Takeover | Basic | Full workflow |
| Knowledge Base CMS | ||
| Ticketing System | Limited | |
| Multiple AI Models | ||
| Custom Actions | ||
| E-commerce Integrations | Limited | Full |
Pricing Comparison
From $19/mo, per-message pricing
Free tier, Pro $29/mo (conversation-based)
Frequently Asked Questions
How is Chatsy different from Chatbase?
While both offer AI chatbots, Chatsy is purpose-built for customer support. We include a full knowledge base CMS, advanced live chat with human takeover, ticketing, and industry-specific solutions that Chatbase lacks.
Does Chatsy have better human handoff than Chatbase?
Yes! Chatsy offers seamless human takeover with full conversation context, agent assignment, queue management, and integrated ticketing. Chatbase's human handoff is more basic.
Which is better for e-commerce support?
Chatsy has deeper e-commerce integrations with Shopify, WooCommerce, and BigCommerce. We offer order lookup, returns automation, and product recommendations built-in.
Ready to switch from Chatbase?
Join thousands of businesses who chose Chatsy for better AI, simpler pricing, and superior support.