Head-to-Head Comparison
Chatsy vs Crisp
Crisp now offers an AI agent, omnichannel inbox, workflows, knowledge, ticketing, CRM features, and a broad integration catalog. Chatsy is a smaller web-support product with selected actions.
Quick verdict
Which is right for you?
Pick Crisp for an omnichannel inbox, co-browsing, and campaigns. Pick Chatsy when website chat and email tickets cover your support.
Choose Crisp if…
- You need co-browsing or video chat built into your support tool
- Your team values a developer-friendly platform with open APIs
- You want a multi-channel inbox with a solid free tier to start
Choose Chatsy if…
- You want AI answers, live chat, email tickets, and a help center on one published plan: Hobby at $40 a month
- You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | Crisp | Chatsy |
|---|---|---|
| In both | ||
| AI support agent | Included | Included |
| Live chat | Included | Included: Hobby and up |
| Human takeover | Included | Included: Hobby and up |
| Where Crisp is stronger | ||
| Omnichannel inbox | Included | Partly included: Web chat and mailbox |
| Co-browsing and video | Included | Not included |
| Works differently | ||
| Knowledge base | Plan-dependent | Included: Hobby and up |
| AI model choice | Crisp-managed | Plan-dependent |
| Pricing | ||
| Pricing model | Workspace, seat, and AI-credit terms vary Crisp pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Crisp Workspace, seat, and AI-credit terms vary Crisp pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Crisp details in the vendor sources below before you decide.
Where Crisp is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- Omnichannel inbox
- Crisp can bring several messaging channels into one workspace.
- Co-browsing and media
- Co-browsing plus audio and video support high-touch conversations.
- AI and workflow tools
- Current plans include AI-agent, knowledge, copilot, and automation features at different tiers.
- Broader platform
- Customer profiles, campaigns, status pages, APIs, and a large integration catalog extend beyond web support.
Check before you decide, then move one workflow at a time.
- AI evaluation
- Both vendors offer current AI. Test the same approved sources, ambiguous questions, tools, and handoffs rather than calling one rule-based.
- Feature breadth
- List the Crisp channels and adjacent products used by the team. Chatsy does not replace co-browsing, video, campaigns, status pages, or the full CRM layer.
- Complete cost
- Use current official pricing to compare Crisp workspace, seats, and AI credits with Chatsy's plan limits.
- Security review
- Check current official security documentation for hosting, access controls, retention, subprocessors, certifications, and contract terms.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Both now offer AI agents grounded in business content. Crisp also combines AI blocks with an omnichannel workflow builder. Chatsy offers plan-dependent model choice and a narrower support workflow. Test both on the same sources, actions, and handoffs.
Chatsy offers mailbox and ticket workflows on paid plans, with set mailbox, seat, and agent limits. Crisp has a broader omnichannel inbox. Compare channel coverage, assignment, reporting, and customer context before switching.
There is no reliable answer without the Crisp workspace plan, seats, AI credits, channels, and Chatsy usage. Chatsy caps seats and agents by plan. Use both current official pricing pages and compare equivalent configurations.
A limited parallel test is possible, but two widgets can conflict and split conversation ownership. Use a test page, define which product owns each channel, and confirm transcript and handoff behavior. Chatsy does not replace every Crisp feature.
Chatsy does not reproduce Crisp's customer profiles, segmentation, lifecycle timeline, campaigns, or CRM integrations. Its native connectors cannot run agent actions yet, so keep CRM work in Crisp or your CRM.
Crisp currently advertises a free workspace with defined seat and AI-credit limits, while paid plans add channels and AI features. Check Crisp's official pricing page because packaging changes. Chatsy also has a free plan with one seat and limited credits.
Crisp is a customer-service and engagement platform with an omnichannel inbox, AI agent, workflows, knowledge, customer data, integrations, and collaboration features. Its exact feature set depends on the current workspace plan.
Related resources
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required