Looking for a Zendesk alternative? Meet Chatsy.
Zendesk is a legacy ticketing system trying to bolt on AI. Chatsy is AI-native from the ground up, with modern UX and fraction of the cost.
Why customers switch from Zendesk
Zendesk feels outdated and clunky
AI features (Answer Bot) require expensive add-ons
Complex setup with too many modules
Per-agent pricing gets expensive fast
Support quality has declined over the years
Why Chatsy is better
Modern, intuitive interface
AI-first architecture, not bolted on
Simple pricing without per-agent fees
Setup in minutes with guided onboarding
Responsive support from people who care
Continuous innovation in AI capabilities
Feature Comparison
| Feature | Zendesk | Chatsy |
|---|---|---|
| AI Chatbot | Add-on ($) | |
| Live Chat | ||
| Human Takeover | ||
| Knowledge Base | ||
| Ticketing | ||
| Modern UI | ||
| Quick Setup | ||
| AI Model Choice |
Pricing Comparison
Starts at $55/agent/mo, AI extra
Free tier available, Pro from $29/mo (no per-agent)
Frequently Asked Questions
Can I import my Zendesk tickets and articles?
Yes, we support importing help center articles from Zendesk. For ticket history migration, contact our team for assistance with larger datasets.
How does Chatsy compare to Zendesk AI?
Chatsy uses cutting-edge AI models (GPT-5, Claude 4.5) while Zendesk relies on older technology. Our AI understands context better and can take actions, not just answer questions.
Is Chatsy good for large support teams?
Yes! Unlike Zendesk, we don't charge per agent. Your whole team can use Chatsy on our Pro or Enterprise plans without worrying about seat costs.
Ready to switch from Zendesk?
Join thousands of businesses who chose Chatsy for better AI, simpler pricing, and superior support.