Platform

Everything you need to build AI support agents

AI agents, live chat, knowledge base, ticketing, and team inbox: built as one platform, not stitched together.

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Live Chat & Human Takeover

Popular

AI handles routine questions. When things get complex, your team steps in with full context, no repeat explanations.

Real-time dashboard for human agents
Smart escalation: AI knows when to hand off
Full conversation context on handoff
AI-drafted replies using your knowledge base

15+ AI Models

Choose from GPT-5, Claude 4.5 Sonnet, Gemini Pro, and reasoning models. Pick the best model for your use case.

GPT-5, Claude 4.5 Sonnet, Gemini Pro
Advanced reasoning with OpenAI o1 models
Custom system prompts for personality & tone
Adjustable temperature and creativity

Built-in, not bolted on

Every module is designed to work together from the ground up.

Custom Actions & Tools

Your agent can take actions, check orders, update subscriptions, create tickets, using your APIs.

Knowledge Base CMS

Create a public help center that syncs with your AI in real-time. Your agent always has the latest answers.

Ticketing & Team Inbox

Built-in ticketing system and shared inbox. Assign, tag, prioritize, and track conversations to resolution.

Advanced Analytics

Track resolution rates, customer satisfaction, and identify gaps in your knowledge base with real-time dashboards.

Widget Customization

Match your brand perfectly. Customize colors, avatar, position, welcome messages, and embed with one line of code.

Security and Privacy

AES-256 at rest, TLS 1.3 in transit. GDPR-ready data practices. We don't train AI models on your data. Reach out about compliance needs.

When these features might NOT be the right fit

We would rather help you find the right tool than sell you the wrong one.

•You need deep CRM customization equivalent to Salesforce Service Cloud. Chatsy integrates with CRMs but does not replace them.
•You need voice-first support (IVR, call center routing, voice transcription). Chatsy is text-first across chat, email, and ticketing.
•You require on-premise or air-gapped deployment for regulated workloads. Chatsy is cloud-only on AWS infrastructure.
•You need a fully no-code visual conversation builder with branching logic. Chatsy is prompt-driven and tool-calling, not flowchart-driven.

Frequently asked questions

What is live chat software?

Live chat software is a real-time messaging tool that lets visitors talk to a business directly from a website or app, with a human agent (or AI) responding in seconds rather than via email. Modern live chat platforms like Chatsy combine an AI agent that handles routine questions with human takeover for anything sensitive or complex, plus shared inbox, ticketing, and conversation history so the team can work as one.

What is the best live chat software?

There is no single best live chat tool: the right pick depends on team size, budget, and whether you need AI built in or just human chat. Intercom and Zendesk dominate enterprise shortlists, Tidio and Crisp are common mid-market picks, and Chatsy is positioned for teams that want AI agents with tool calling and live chat in one platform without per-seat pricing. Trial two against your real top 50 questions before committing.

What AI models does Chatsy support?

Chatsy supports 15+ AI models including GPT-5, GPT-5.2, GPT-4o, Claude Sonnet 4.5, Claude Opus 4, Gemini 3 Pro, and OpenAI reasoning models (o3, o4 Mini). You can pick the model per agent and route simpler tasks to cheaper models to control credit cost.

How does Live Chat with Human Takeover work?

When the AI detects low retrieval confidence, the customer asks for a person, or the topic is on a sensitive list, the conversation is handed off to your team inbox in real time. The human agent sees the full transcript, customer profile, and a short auto-summary, and can reply directly from the Live Chat dashboard without the customer repeating themselves.

Can I train the AI on my own content?

Yes. Upload documents (PDF, DOCX, CSV), crawl your website, or write articles in the built-in Knowledge Base CMS. The AI grounds every answer in your sources using retrieval-augmented generation, so it answers from your content instead of generic web knowledge.

What integrations are available?

Chatsy integrates with Shopify, WordPress, Slack, Zendesk, HubSpot, Salesforce, Zapier, and more. The OAuth2 tool builder lets you connect any custom API so the AI can take actions like checking order status, updating records, or creating tickets in your existing systems.

Is Chatsy secure?

We use AES-256 encryption at rest and TLS 1.3 in transit. We don't train AI models on your data, and each customer's data is tenant-isolated with role-based access controls. Our AI also includes guardrails to reduce hallucinations and off-topic responses. We don't currently offer SOC 2 Type II, signed HIPAA BAAs, or SSO: we work with healthcare teams on a case-by-case basis, reach out about your compliance needs.

How is Chatsy different from other chatbot platforms?

Chatsy is AI-native with tool calling, meaning the agent can take actions (look up orders, file tickets, check stock), not just answer questions. The platform bundles AI agents, live chat, knowledge base CMS, and team inbox in one product instead of charging separately for each, and uses conversation-based pricing rather than per-seat billing.

Does Chatsy include ticketing and team inbox?

Yes. A built-in ticketing system and shared team inbox are included on Hobby plans and above. Conversations can be assigned, tagged, prioritized, and tracked from open to resolution.

Can I customize the chatbot appearance?

Yes. Customize colors, avatar, position, welcome messages, and behavior. The widget matches your brand and works on any website with a single line of embed code.