Complete platform, not just AI agents

Intelligent agents that take action

Give your agents tools to solve problems autonomously. Backed by a complete platform with knowledge base and team inbox.

Live Chat & Human Takeover

NEW

Seamlessly transition from AI to human agents. Real-time live chat lets your team step in when needed, with full conversation context.

Real-time live chat dashboard for human agents with instant notifications.

Smart escalation: AI knows when to hand off to humans automatically.

Queue management with priority levels and wait time tracking.

AI-assisted draft replies using your knowledge base for faster responses.

Conversation history preserved across bot-to-human handoffs.

Custom actions & tools

Configure actions that your agent can perform, like updating subscriptions, checking order status, or creating tickets in your systems.

Define custom tools using external APIs with OAuth2 support.

Agent intelligently chooses which tool to use based on user intent.

Secure authentication for protected endpoints.

Built-in "Create Ticket" action comes standard with every agent.

Multiple data sources

Connect your agent to your website, documentation, files, and built-in knowledge base. Everything stays synced in real-time.

Crawl entire websites and documentation with one click.

Upload PDFs, DOCX, CSV, and text files securely.

Changes on your website are automatically synced.

Built-in Knowledge Base CMS for creating help articles directly.

Latest AI models

Access the most advanced AI models including GPT-5.1, Claude 4.5, and reasoning models. Customize to fit your needs.

GPT-5.1, GPT-5 series, Claude Sonnet 4.5, Gemini Pro, and more.

Advanced reasoning with OpenAI o1 models on higher plans.

Customize system prompts to control personality and tone.

Adjust temperature and creativity settings for optimal responses.

Smart escalation & ticketing

Seamlessly escalate complex queries to your support team. Built-in ticketing and mailbox keep everyone in sync.

Seamless handoff to human support with full conversation context.

Built-in ticketing system tracks all escalated issues.

Team inbox via Mailbox module for collaborative support (Pro+).

Agents intelligently know when to escalate vs. handle autonomously.

Modular Platform

Built-in Premium Modules

Go beyond AI agents with powerful modules for knowledge management and team collaboration. All integrated seamlessly.

Live Chat Module

New

Real-time live chat for human agents. Take over from AI seamlessly, manage queues, and use AI-assisted drafts to respond faster.

Real-time dashboard with SSE updates—no page refresh needed.

AI-powered draft replies using your knowledge base.

Priority queues and wait time tracking for efficient support.

Full conversation context preserved during handoff.

Knowledge Base Module

Pro+

Complete content management system for creating help articles. Public-facing help center that syncs with your AI agent in real-time.

Rich text editor for creating and managing help articles.

Automatically syncs with your agent's knowledge index.

Public-facing help center with custom domains support.

Mailbox Module

Pro+

Shared team inbox for managing support tickets. Collaborate on responses, track escalations, and close the loop with customers.

Unified view of all escalated tickets and conversations.

Team collaboration features for efficient support.

Automatic ticket creation from agent escalations.

Secure by default

Your AI agent ensures the utmost safety by refusing sensitive or unauthorized requests, keeping your data protected.

Works across channels

Easily integrate your AI Agent with various platforms like your website, Slack, and more.

Advanced reporting

Gain insights and optimize agent performance with detailed analytics and session replays.

Frequently Asked Questions

Everything you need to know about Chatsy features.

What AI models does Chatsy support?

Chatsy supports 15+ AI models including GPT-5, GPT-4o, Claude 4.5 Sonnet, Gemini Pro, and OpenAI reasoning models (o1). You can choose the best model for your needs.

How does Live Chat with Human Takeover work?

When your AI agent detects a complex issue or the customer requests human help, it seamlessly hands off to a human agent. The agent sees the full conversation history and can respond in real-time through our Live Chat dashboard.

Can I train the AI on my own content?

Yes! Upload documents (PDF, DOCX, CSV), crawl your website, or use our Knowledge Base CMS to create content. The AI learns from all your sources and answers questions based on your specific information.

What integrations are available?

Chatsy integrates with popular platforms including Shopify, WordPress, Slack, and more. You can also connect custom APIs using our OAuth2 tool builder to enable actions like checking order status or updating records.

Is Chatsy secure?

Yes, security is a top priority. We use AES-256 encryption at rest, TLS 1.3 in transit, and offer HIPAA compliance on Enterprise plans. Our AI also includes guardrails to prevent hallucinations and off-topic responses.

How is Chatsy different from other chatbot platforms?

Chatsy is AI-native with tool calling capabilities, meaning your agent can take actions (not just answer questions). We also include a complete platform with Knowledge Base CMS, Live Chat, and Team Inbox built-in.

Everything you need in one platform

Stop juggling multiple tools. Chatsy combines AI agents, knowledge base, and team inbox in one seamless platform.