Platform

AI Chatbot Features

AI agents, live chat, knowledge base, ticketing, and team inbox — built as one platform, not stitched together.

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Core capabilities

The features that set Chatsy apart from traditional support tools.

Live Chat & Human Takeover

New

AI handles routine questions. When things get complex, your team steps in with full context — no repeat explanations.

Real-time dashboard for human agents
Smart escalation — AI knows when to hand off
Queue management with priority levels
AI-drafted replies using your knowledge base
Full conversation context on handoff

15+ AI Models

Choose from GPT-5, Claude 4.5 Sonnet, Gemini Pro, and reasoning models. Pick the best model for your use case.

GPT-5.1, GPT-5, Claude 4.5 Sonnet, Gemini Pro
Advanced reasoning with OpenAI o1 models
Custom system prompts for personality & tone
Adjustable temperature and creativity

Built-in, not bolted on

Every module is designed to work together from the ground up.

Custom Actions & Tools

Your agent can take actions — check orders, update subscriptions, create tickets — using your APIs.

External API integration with OAuth2
Intent-based tool selection
Built-in ticket creation

Multiple Data Sources

Crawl websites, upload files, or use the built-in Knowledge Base CMS. Everything stays synced.

One-click website crawling
PDF, DOCX, CSV uploads
Auto-sync on content changes

Ticketing & Inbox

Built-in ticketing system and shared team inbox. Assign, tag, prioritize, and track conversations.

Team inbox with assignments
Priority-based queue management
Full resolution tracking

Knowledge Base CMS

Create a public help center that syncs with your AI in real-time. Your AI agent always has the latest answers.

Public-facing help center
Rich text editor
AI auto-learns from articles

Widget Customization

Match your brand perfectly. Customize colors, avatar, position, welcome messages, and behavior.

Brand color matching
Custom avatar & position
One-line embed code

Multi-Channel Deploy

Deploy on your website, Slack, WhatsApp, and more. One agent, every channel.

Website embed widget
Slack & WhatsApp integration
Consistent experience everywhere

Enterprise-grade security

Built secure from the ground up so you can focus on supporting customers.

Secure by default

AES-256 encryption at rest, TLS 1.3 in transit. HIPAA-ready on Enterprise.

AI guardrails

The AI refuses unauthorized requests and stays grounded in your content.

Advanced analytics

Session replays, resolution tracking, and performance dashboards.

Frequently asked questions

What AI models does Chatsy support?

Chatsy supports 15+ AI models including GPT-5, GPT-4o, Claude 4.5 Sonnet, Gemini Pro, and OpenAI reasoning models (o1). You can choose the best model for your needs.

How does Live Chat with Human Takeover work?

When your AI agent detects a complex issue or the customer requests human help, it seamlessly hands off to a human agent. The agent sees the full conversation history and can respond in real-time through our Live Chat dashboard.

Can I train the AI on my own content?

Yes! Upload documents (PDF, DOCX, CSV), crawl your website, or use our Knowledge Base CMS to create content. The AI learns from all your sources and answers questions based on your specific information.

What integrations are available?

Chatsy integrates with popular platforms including Shopify, WordPress, Slack, and more. You can also connect custom APIs using our OAuth2 tool builder to enable actions like checking order status or updating records.

Is Chatsy secure?

Yes, security is a top priority. We use AES-256 encryption at rest, TLS 1.3 in transit, and offer HIPAA compliance on Enterprise plans. Our AI also includes guardrails to prevent hallucinations and off-topic responses.

How is Chatsy different from other chatbot platforms?

Chatsy is AI-native with tool calling capabilities, meaning your agent can take actions (not just answer questions). We also include a complete platform with Knowledge Base CMS, Live Chat, and Team Inbox built-in.

Does Chatsy include ticketing and team inbox?

Yes. Chatsy includes a built-in ticketing system and shared team inbox. Conversations can be assigned to team members, tagged, prioritized, and tracked from open to resolution.

Can I customize the chatbot appearance?

Fully. Customize colors, avatar, position, welcome messages, and behavior. The widget matches your brand and works on any website with a single line of code.