AI Customer Support for E-commerce
Reduce support tickets by 70% while improving customer satisfaction. Handle orders, returns, and product questions automatically.
E-commerce Support Challenges
Order Status Overload
"Where is my order?" makes up 40% of support tickets. Let AI handle these instantly.
Returns & Refunds
Return requests pile up during peak seasons. Automate the process with smart workflows.
24/7 Coverage
Customers shop at all hours. AI provides instant support when your team is offline.
Scaling During Sales
Black Friday traffic shouldn't mean Black Friday support backlogs.
How Chatsy Helps E-commerce
Instant Order Tracking
Integrate with Shopify, WooCommerce, or your platform to provide real-time order status.
Smart Returns
AI guides customers through return processes, creates labels, and tracks refunds.
Product Recommendations
Suggest products based on customer questions and browsing history.
Cart Recovery
Engage abandoning customers with helpful assistance, not pushy sales.
Common Use Cases
E-commerce FAQs
Does Chatsy integrate with Shopify?
Yes! Chatsy integrates seamlessly with Shopify, WooCommerce, BigCommerce, and most major e-commerce platforms. Our AI can access order data to provide real-time status updates.
Can the AI process returns automatically?
Chatsy can guide customers through your return policy, collect necessary information, and create tickets for your team. With custom tools, it can also initiate returns in your system automatically.
How does Chatsy handle product questions?
Train Chatsy on your product catalog, FAQs, and support documentation. It will answer questions about sizing, materials, compatibility, and more using your actual product information.
Ready to transform e-commerce support?
Join leading e-commerce companies using Chatsy for AI-powered customer support.