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What makes Chatsy different
A modern approach to customer support that puts AI first.
Frequently asked questions
What makes Chatsy different from other customer support platforms?
Chatsy is AI-native — built with AI at its core, not bolted on as an add-on. It includes GPT-5, Claude 4.5, and 15+ AI models in every plan, plus built-in live chat with human takeover, a knowledge base CMS, and ticketing. Most competitors charge extra for AI or limit it to higher tiers.
Can I migrate from my current support platform to Chatsy?
Yes. You can import knowledge base articles and FAQ content from most platforms. For larger migrations, the Chatsy team provides hands-on assistance. Most teams are fully migrated within a few days.
Does Chatsy charge per agent like Intercom or Zendesk?
No. Chatsy uses conversation-based pricing, not per-agent seats. Your entire team can access the platform on Pro plans and above without worrying about seat costs adding up.
How does Chatsy handle AI accuracy?
Chatsy uses Retrieval-Augmented Generation (RAG) grounded in your content. This means the AI only answers from your knowledge base, reducing hallucinations. If it can't find an answer, it escalates to a human agent automatically.