Head-to-Head Comparison
People-Centered Support Without the Per-Agent Price Tag
Gladly offers a people-centered approach to customer service, but its per-agent pricing is steep. Chatsy delivers AI-powered support with no per-seat fees.
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Based on feedback from teams who migrated from Gladly.
Chatsy offers the same people-centered approach with AI doing the heavy lifting. Customer conversations are tracked across channels with full context. The key difference is pricing, no per-agent fees means your support costs stay predictable as you grow.
Yes. Chatsy supports web chat, email, and integrations with messaging platforms. Conversations are unified so agents see the full customer journey regardless of channel.
Chatsy focuses on text-based channels where AI excels: chat, email, and messaging. For voice-heavy operations, Gladly may be a better fit. Many teams use Chatsy alongside their phone system.
| Knowledge Base CMS | Limited |
| Per-Agent Pricing | $180-210/agent | No per-agent fees |
| Free Tier |
| Multiple AI Models | 15+ models |
Gladly pricing
$180-210/agent/mo, minimum seats required
Chatsy pricing
Free tier available, Hobby from $35/mo
Free tier to start, transparent pricing as you grow
With Gladly at $180-210 per agent, a 10-person team costs $1,800-2,100/month. Chatsy's Hobby plan at $35/month covers your entire team with no per-seat fees. Most teams save 80-90% on platform costs.
Yes for many use cases. Higher tier plans support high-volume operations with custom system prompts, choice of 15+ AI models, priority support, and custom support arrangements. The AI handles routine inquiries at scale while your team focuses on high-value interactions. Note: Chatsy does not currently offer SSO, audit logs, or SOC 2 Type II reports. If those are required, contact us about your needs before switching.