Chatsy vs Gladly
People-Centered Support Without the Per-Agent Price Tag
Gladly offers a people-centered approach to customer service, but its per-agent pricing is steep. Chatsy delivers AI-powered support with no per-seat fees.
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Which is right for you?
Feature comparison
Gladly pricing
$180-210/agent/mo, minimum seats required
Chatsy pricing
Free tier available, Hobby from $35/mo
Why teams switch to Chatsy
Based on feedback from teams who migrated from Gladly.
Frequently asked questions
How does Chatsy compare to Gladly for D2C support?
Chatsy offers the same people-centered approach with AI doing the heavy lifting. Customer conversations are tracked across channels with full context. The key difference is pricing, no per-agent fees means your support costs stay predictable as you grow.
Does Chatsy offer the same omnichannel experience?
Yes. Chatsy supports web chat, email, and integrations with messaging platforms. Conversations are unified so agents see the full customer journey regardless of channel.
Can Chatsy handle voice support like Gladly?
Chatsy focuses on text-based channels where AI excels: chat, email, and messaging. For voice-heavy operations, Gladly may be a better fit. Many teams use Chatsy alongside their phone system.
How much can I save switching from Gladly to Chatsy?
With Gladly at $180-210 per agent, a 10-person team costs $1,800-2,100/month. Chatsy's Hobby plan at $35/month covers your entire team with no per-seat fees. Most teams save 80-90% on platform costs.
Is Chatsy suitable for large D2C brands?
Yes for many use cases. Higher tier plans support high-volume operations with custom system prompts, choice of 15+ AI models, priority support, and custom support arrangements. The AI handles routine inquiries at scale while your team focuses on high-value interactions. Note: Chatsy does not currently offer SSO, audit logs, or SOC 2 Type II reports. If those are required, contact us about your needs before switching.