Chatsy vs Gladly
People-Centered Support Without the Per-Agent Price Tag
Gladly offers a people-centered approach to customer service, but its per-agent pricing is steep. Chatsy delivers AI-powered support with no per-seat fees.
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Which is right for you?
Feature comparison
Gladly pricing
$180-210/agent/mo, minimum seats required
Chatsy pricing
Free tier available, Pro from $40/mo
Why teams switch to Chatsy
Based on feedback from teams who migrated from Gladly.
Gladly has carved a niche as the "people-centered" customer service platform, organizing conversations around customers rather than tickets. For direct-to-consumer brands, this approach resonates—knowing your customer's full history across channels makes every interaction more personal.
The Per-Agent Problem
But Gladly's pricing model creates a fundamental challenge for growing teams. At $180-210 per agent per month, scaling your support team becomes prohibitively expensive. Adding five agents costs over $1,000/month. For a team of twenty, you're looking at $3,600-4,200 monthly before any add-ons. Chatsy eliminates this barrier with pricing that doesn't penalize you for growing your team.
AI-First, Not Agent-First
Gladly was built in an era before AI transformed customer support. While they've added AI features, the platform is fundamentally designed around human agents. Chatsy takes the opposite approach—AI handles the majority of inquiries automatically, and human agents step in seamlessly when needed. This means fewer agents handle more volume, and every agent is more effective.
The Best of Both Worlds
You shouldn't have to choose between knowing your customers and affordable pricing. Chatsy's AI builds customer context automatically, tracks conversation history across channels, and gives agents full context when they take over. You get the people-centered experience Gladly pioneered, powered by AI that makes it scalable.
Frequently asked questions
How does Chatsy compare to Gladly for D2C support?
Chatsy offers the same people-centered approach with AI doing the heavy lifting. Customer conversations are tracked across channels with full context. The key difference is pricing—no per-agent fees means your support costs stay predictable as you grow.
Does Chatsy offer the same omnichannel experience?
Yes. Chatsy supports web chat, email, and integrations with messaging platforms. Conversations are unified so agents see the full customer journey regardless of channel.
Can Chatsy handle voice support like Gladly?
Chatsy focuses on text-based channels where AI excels: chat, email, and messaging. For voice-heavy operations, Gladly may be a better fit. Many teams use Chatsy alongside their phone system.
How much can I save switching from Gladly to Chatsy?
With Gladly at $180-210 per agent, a 10-person team costs $1,800-2,100/month. Chatsy's Pro plan at $40/month covers your entire team with no per-seat fees. Most teams save 80-90% on platform costs.
Is Chatsy suitable for large D2C brands?
Absolutely. Our Enterprise plan supports high-volume D2C operations with custom AI models, priority support, and SLAs. The AI handles routine inquiries at scale while your team focuses on high-value interactions.