About Chatsy

Building the future of
AI customer support

Chatsy is on a mission to make AI-powered customer support accessible to every business — from solo founders to enterprise teams.

Start Free Trial See Pricing

15+

AI Models

<1min

Setup Time

24/7

AI Availability

Free

Starter Plan

Our Mission

AI-powered support for every business

Customer expectations have changed. People want instant, accurate help 24/7. Traditional support can't scale to meet this demand.

AI can — and Chatsy makes it simple. We combine intelligent AI agents with live chat, knowledge base, and ticketing so businesses of every size can deliver world-class support. Read more about our approach on the Chatsy blog.

Instant, 24/7 AI responses

Seamless human escalation

Enterprise-grade security

View Pricing Plans

500+

Businesses worldwide

AI Agents

Live Chat

Analytics

Values

What drives us

The principles that guide everything we build.

Customer First

Every feature we build starts with a customer problem. We obsess over making support teams more effective.

Simplicity

Powerful technology should be easy to use. We hide complexity so you can focus on helping customers.

Trust & Security

Your data is sacred. We build with security-first principles and never compromise on privacy.

Human + AI

AI should augment humans, not replace them. We believe the best support combines both.

Journey

Our Journey

2024

Chatsy founded with a mission to democratize AI customer support

2025

Launched AI chatbot platform with GPT-4 and Claude integration

2025

Introduced live chat with seamless human takeover

2026

Added 15+ AI models including GPT-5 and Claude 4.5

2026

Expanding platform with knowledge base CMS, ticketing, and team inbox

Technology

How we build

Chatsy is built on modern AI infrastructure designed for accuracy, speed, and reliability at scale.

Retrieval-Augmented Generation

Hybrid search (semantic vectors + BM25) ensures the AI answers from your verified content, not hallucinated responses.

Multi-Model Architecture

Choose from GPT-5, Claude 4.5, Gemini 3, Llama, and more — each optimized for different support scenarios.

Seamless Human Handoff

AI handles volume, humans handle complexity. Full conversation context transfers instantly to live agents.

Enterprise Security

AES-256 encryption, SOC 2 practices, GDPR compliance, and configurable data retention policies.

Team

Leadership

Founded by experienced entrepreneurs with a passion for AI and customer experience.

Asad Ali

Founder & CEO

Serial entrepreneur with a track record of building successful digital products. Previously founded ZTABS Digital Agency, working with clients across e-commerce, SaaS, and fintech.

Built Chatsy after seeing firsthand how expensive and fragmented customer support tooling was for growing businesses. Writes about AI customer support, RAG architecture, and product strategy on the Chatsy blog.

LinkedIn View articles

Building the future ofAI customer support