Customer Support & AI Statistics

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Benchmarks on AI chatbots, customer support, live chat, automation, and e-commerce support for 2026.

18 stats

AI Chatbot Statistics for 2026

AI chatbot statistics for 2026 covering market size, adoption, satisfaction, containment, and automation benchmarks.

Key finding:

The public market data supports a roughly USD 9.56 billion chatbot market in 2025, with Grand View Research projecting USD 11.78 billion in 2026.

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18 stats

Customer Support Statistics for 2026

Customer support statistics for 2026 covering response times, customer expectations, self-service behavior, and retention economics.

Key finding:

Speed expectations remain unforgiving: 90% of customers want an immediate response, and 60% define that as 10 minutes or less.

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19 stats

Live Chat Statistics for 2026

Live chat statistics for 2026 covering satisfaction, conversion, response times, AI share, and mobile usage.

Key finding:

Live chat continues to outperform other traditional support channels on satisfaction in the public benchmark data kept here.

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21 stats

Customer Service Automation Statistics for 2026

Customer service automation statistics for 2026 covering AI ROI, self-service adoption, productivity improvements, and near-term automation forecasts.

Key finding:

The strongest public ROI signal comes from Salesforce: more than 90% of organizations using AI report time and cost savings.

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19 stats

E-Commerce Customer Support Statistics for 2026

E-commerce customer support statistics for 2026 covering cart abandonment, recovery email performance, returns behavior, support load, and personalization impact.

Key finding:

The most reliable cart abandonment benchmark remains Baymards 70.19% average rate.

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Customer Support & AI Chatbot Statistics 2026 | Chatsy