AI Customer Support, 24/7
Answer routine questions instantly with AI trained on your content. Human backup when it matters.
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Trusted by teams across SaaS, ecommerce, and agencies
Problem
Customer Support doesn’t scale with headcount alone
Your best agents spend most of their time on repetitive questions instead of problems that actually require human judgment. The cost of slow response times is always higher than the cost of automation.
Solution
Trusted resolution at scale
Chatsy gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.
How it works
Launch your customer support support agent in hours
Connect your knowledge
Upload help articles, FAQs, policies, and product docs.
Set behavior & rules
Define tone, escalation triggers, and topics to handle or avoid.
Deploy on your channels
Embed the widget on your website. Use live chat and tickets while broader native channels are phased in.
Review & optimize
Monitor conversations, fill knowledge gaps, and improve weekly.
Results
Real impact for customer support teams
Frequently asked questions
How accurate is AI customer support?
Chatsy uses retrieval-augmented generation (RAG) to ground answers in your documentation. Accuracy depends on the selected model, content quality, configuration, and question, so test representative conversations and keep human escalation available.
Will the AI replace my support team?
No. AI handles repetitive tier-1 inquiries so your team can focus on complex, high-value conversations. Most teams redeploy saved hours rather than reduce headcount.
How long does setup take?
The widget can be configured quickly, but launch time depends on content preparation, behavior settings, testing, and website access. Review representative conversations before enabling it for customers.
What happens when the AI cannot answer?
Chatsy seamlessly escalates to a human agent via live chat or ticket, passing full conversation context so customers never repeat themselves.
Can AI handle multiple languages?
Chatsy can use multilingual AI models. Quality varies by model, language, and source content, so test each priority language with native speakers and keep a human handoff available.
When AI chatbot is not the right fit for customer support
We'd rather help you find the right tool than sell you the wrong one.
- You have under 25 weekly tickets and a single agent can manage every conversation in real time.
- Every reply must be approved by a human before sending due to regulatory or legal requirements.
- Your support is mostly account-specific and your CRM is not yet integrated.
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