AI Customer Support, 24/7
Resolve customer issues instantly with AI trained on your content. Human backup when it matters.
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Build powerful AI agents for customer support
Automate up to 70% of support inquiries with AI that understands context, resolves issues, and escalates when needed.
Get started in minutes
Customer support automation has moved beyond scripted chatbots. Modern AI powered by large language models understands context, accesses relevant knowledge, and provides genuinely helpful responses.
Knowledge-Driven AI Support
Chatsy learns from your help docs, FAQs, and product info to deliver accurate, contextual answers. When a customer asks a question, the AI understands intent—not just keywords—and finds the most relevant information.
Beyond Q&A: Resolving Issues
With custom tool integrations, Chatsy checks order status, updates accounts, and processes requests. Customers get issues solved, not just acknowledged.
Seamless Human Handoff
When AI reaches its limits, it transitions smoothly to human agents with full conversation context. Your team handles complex issues while AI manages routine inquiries.
Enterprise-grade security & privacy
Your data stays yours. Chatsy is built with security-first architecture trusted by 500+ companies.
Frequently asked questions
How accurate is AI customer support?
Chatsy uses retrieval-augmented generation (RAG) to ground every answer in your actual documentation. Accuracy typically exceeds 95% for questions covered by your knowledge base. The AI clearly states when it does not know something rather than guessing.
Will the AI replace my support team?
No. AI handles repetitive tier-1 inquiries so your team can focus on complex, high-value conversations. Most teams redeploy saved hours rather than reduce headcount.
How long does setup take?
Most teams are live in under 30 minutes. Upload your docs, configure behavior, and embed the widget. No engineering required.
What happens when the AI cannot answer?
Chatsy seamlessly escalates to a human agent via live chat or ticket, passing full conversation context so customers never repeat themselves.
Can AI handle multiple languages?
Yes. Chatsy supports 80+ languages with automatic detection. Customers write in their language and receive answers in the same language.