Telecommunications
AI chatbot for telecom providers
Chatsy answers plan comparison, device setup, and troubleshooting questions from your published guides. It cannot verify identity or see accounts, so plan changes, SIM swaps, billing disputes, and outage details go to your team.
What the visitor sees
Questions to test
What the agent answers, and what stays with your team.
Use these questions as test prompts. Each one should be answered from the source under it. Account-specific answers need authentication and a supported connection.
Plan support
Planning sampleAnswer from approved sources
- 01How do I turn on Wi-Fi calling?Device setup guides
- 02Which plan includes hotspot data?Plan comparison
- 03What should I try if my router keeps dropping?Troubleshooting guide.pdf
Hand to your team
- Contract changes and fees
- Account and SIM changes
- Outages that need a technician
Can you waive the early termination fee on my contract?
What works today
What Chatsy does today, and what it does not.
Checked against the product in November 2026. Connection only means the account can be connected in the dashboard, but agents cannot run its actions yet.
Check available integrations| Job | Status | How it works |
|---|---|---|
| Answer plan, device, and troubleshooting questions | Available today | From plan pages, setup guides, and troubleshooting articles. |
| Link to your outage map | Available today | Add the outage page link as a written answer. The agent cannot see live network status. |
| Verify identity or change an account | Not available | There is no identity check or billing system connection. |
| SIM swaps, plan changes, and contracts | Your team | Staff verify identity and decide. |
| Billing disputes | Your team | The agent opens a ticket with the customer’s name, email, and the issue. Hobby and up. |
| Run line diagnostics | Not available | There is no network or diagnostics connection. |
Handoff rules
Write down where the agent stops.
When it does, your team sees the whole chat, not a summary.
- 01
An outage in one area
The agent shares your status page and passes the chat to support.
- 02
A SIM swap or number move
Identity checks are needed, so the agent hands the chat to a person.
- 03
The guide’s steps didn’t work
The agent creates a support ticket for a technician with the chat attached.
What your team sees
Plan limits
Pick the plan from the limits, not the price.
Troubleshooting chats take several replies each. If one takes 6 replies on a 1-credit model, Standard ($150 a month) covers about 666 chats a month (3,999 ÷ 6) and Pro ($500) about 2,499 (14,999 ÷ 6). Larger support centers need Enterprise for 100,000 credits and 10 seats.
See full pricing| Plan | Price per month | Credits per month | AI agents | Seats, owner included | Live chat and mailbox | Hide Chatsy branding |
|---|---|---|---|---|---|---|
| Free | $0 | 40 | 1 | 1 | No | No |
| Hobby | $40 | 500 | 1 | 1 | Yes | No |
| Standard | $150 | 4,000 | 2 | 3 | Yes | Yes |
| Pro | $500 | 15,000 | 5 | 5 | Yes | Yes |
| Enterprise | Custom | 100,000 | 10 | 10 | Yes | Yes |
Credits are charged per AI response, from 1 to 30 depending on the model. A reply that would reach the monthly allowance is blocked, and unused credits do not roll over. How credits are counted
Set it up
Four steps, one pilot review.
Record a baseline before the test, use the same time window after it, and keep the result tied to your own conversation data.
- 01
Add the sources
Crawl the support section with Whole site and include paths (Hobby and up), add plan comparison pages as One page sources, and use Write an answer for the outage map link and your identity-check policy.
- 02
Test in the private playground
Choose Open playground on the agent overview and ask the test questions above. Only you can see this chat. When an answer is wrong, fix the source and ask again.
- 03
Turn on the handoff
In Settings, then Modules, turn on Live chat to add the Escalate to Human tool, and Mailbox if unresolved questions should become numbered email tickets. Both need Hobby or higher.
- 04
Publish the widget
Turn on Allow public chats, then paste the script from the Deploy panel just before </body>. Turning public access off stops the widget from loading.
Sample measurement checklist
Pilot review
Pilot review progress: 0/4Not a fit
When Chatsy is the wrong choice.
- Most chats need account data, SIM changes, or identity checks.
- Customers expect live outage status or line diagnostics in the chat.
- Your security team requires SOC 2 or single sign-on.
- You need the agent on SMS or messaging apps. It runs in the website widget and hosted chat page.
Questions before setup
Decide the rules before customers see it.
Test one narrow workflow first.
Start with five real questions, remove sensitive data, and compare every answer with the source your team approved.
No credit card required