Automate billing inquiries, troubleshooting, and plan changes at massive scale. Reduce call center volume while improving customer satisfaction.
Trusted by teams across SaaS, ecommerce, and agencies
Problem
Your best agents spend most of their time on repetitive questions instead of problems that actually require human judgment. The cost of slow response times is always higher than the cost of automation.
Solution
Chatsy gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.
How it works
Connect your billing, CRM, and network management systems so the AI has real-time customer and network data.
Set up billing inquiry flows, troubleshooting trees, plan change processes, and escalation rules.
Launch on your website, mobile app, SMS, and social channels for unified customer support.
Track deflection rates, resolution times, and CSAT scores to continuously improve AI performance.
Results
Yes, Chatsy is built to scale. Our infrastructure handles concurrent conversations at enterprise scale, and AI responses are generated in seconds regardless of volume. During outage spikes when thousands of customers contact you simultaneously, the AI absorbs the surge without degradation.
Chatsy integrates with your BSS/OSS stack via secure API. The AI can read account details, explain charges, process plan changes, and handle payment inquiries in real time. We support integration with major telecom billing platforms.
We'd rather help you find the right tool than sell you the wrong one.
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Automatically detect outage-related inquiries and provide real-time status updates to affected customers.
Yes, configure troubleshooting decision trees and the AI guides customers through diagnostic steps conversationally. It checks for known outages, runs through standard fixes, and only escalates to a human technician when automated steps do not resolve the issue.
Chatsy detects patterns indicating outage-related inquiries and automatically provides status updates, estimated restoration times, and workaround suggestions. This prevents thousands of calls from overwhelming your contact center during incidents.
Chatsy supports 50+ languages with automatic detection and translation. Customers can interact in their preferred language without needing separate support teams for each region, which is critical for telecom providers operating across multiple markets.
