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Website installation

Add Chatsy to WordPress

Install the website widget and train the agent from public content. This guide does not include a WordPress data connection.

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  • Use the site you already run

    Place the widget through a Custom HTML block or the theme area where site-wide scripts are managed without replacing the site's existing pages.

  • Keep content and records separate

    Public website pages can be added as knowledge sources, but the widget does not grant access to private platform records.

Scope

What this guide covers

This is a website installation path, not a native data connection.

Guide scope

  • Paste the Chatsy widget code into a Custom HTML block or the theme area where site-wide scripts are managed.
  • Add public website pages as knowledge sources.
  • No direct access to WordPress accounts, orders, forms, or customer records.

Setup guide

Install the widget in WordPress

Follow the installation steps, then test the published widget.

Test before publishing

Check the widget on desktop and mobile, then verify the agent's sources and human handoff.

Open Readiness Quiz
  1. 01

    Prepare the agent

    Add current public pages or files as sources, then set the instructions and human handoff path.

  2. 02

    Copy the widget code

    Open the agent overview and find the website script under Deploy, or copy it from Settings → Sharing → Link and embed.

  3. 03

    Publish it in WordPress

    Add the script through a Custom HTML block or the theme area where site-wide scripts are managed, publish the site, and check the widget on desktop and mobile.

Limits and fit

Where this setup can fail, and when another path fits better.

Provider documentation

Common failure modes

  • The widget code is not published on every page where support should appear.
  • The agent is published before its sources and human handoff are tested.

Not a fit for

  • Sites that do not allow custom code.
  • Teams looking for direct access to platform records through this setup.

FAQ

Common questions

No. This is a widget installation guide. Chatsy does not currently connect to the WordPress API through this setup.

No. The agent can answer from sources you add to Chatsy and can hand a conversation to your team. The embed code alone does not expose private platform data.

Other integrations

All integrations

Ready to add Chatsy to WordPress?

Build the agent, add approved sources, then follow the installation steps above.

Build an agentPreview the widget