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Knowledge base and help center

Publish a help center your AI agent answers from

Write help articles in Chatsy, publish them as a public help center on your own domain, and import the same articles into your AI agent. Customers who read find the article; customers who ask in chat get an answer that cites it. You update one article and both stay current. Included from the Hobby plan at $40 a month.

Start freeSee pricing

Your public help center

AHelp centerAsk our assistant

How can we help?

Search for answers
  • Returns & refunds6 articles
  • Orders & shipping4 articles
  • Account & billing3 articles

Returns agent · Sources

Refund timelinesHelp articleReady

What it does

Knowledge base in Chatsy

  • Articles and categories

    Each article has a title, summary, category and URL slug. Categories can be nested.

  • Draft, publish, archive

    Drafts stay private, published articles go live, archived ones are hidden but kept for reference.

  • Images and video

    A Markdown-friendly editor with image uploads up to 10 MB and video embeds.

  • Your own domain

    Serve the help center at help.yourcompany.com with a CNAME, or a root domain with an A record.

  • Search and feedback

    Keyword search on every page, and a “Was this article helpful?” question at the end of each article.

  • The same articles in chat

    Import articles into an agent. Once a public agent has them, the help center offers “Ask our assistant”.

Setup

From first article to public help center

Read the help center guide
  1. 01

    Create a knowledge base

    Open Knowledge base in the dashboard and name it. The name shows in the help center header.

  2. 02

    Write and publish articles

    Start with the ten questions your team answers most. Save drafts until they are reviewed.

  3. 03

    Make it public and add a domain

    Switch on Public help center, then add your domain and the DNS record Chatsy shows you.

  4. 04

    Import the articles into your agent

    On the agent's Knowledge page, choose Import help articles.

Plans

Knowledge bases on each plan

Each knowledge base is one help center. The Free plan has no help center, but its agent can still learn from your existing site. See pricing for every limit.

Knowledge bases on each plan
PlanHelp centerKnowledge basesAgent training storage
Free ($0/mo)5 MB
Hobby ($40/mo)140 MB
Standard ($150/mo)22 GB
Pro ($500/mo)52 GB
Enterprise (quote)1010 GB

Where it stops

What the help center does not do

  • Help-center search matches keywords in titles, summaries and article text. It does not understand paraphrased questions; the chat agent does.
  • Articles are public or unpublished. There are no sign-in-only or customer-segment articles.
  • Chatsy cannot import articles from another help-center tool. Copy them in, or add the old site to an agent as a web source.
  • The help center is in the language you write it in. There is no built-in translation or per-language versions.
  • Search engines index the help center on a custom domain, so connect one if you want articles in search results.

Not a fit if

  • You need an internal wiki with permissions per team or document.
  • You publish documentation in several languages with linked translations.
  • You need versioned developer docs with an API reference.
  • You want a help center on the Free plan: it starts on Hobby.

FAQ

Questions before you turn it on

The knowledge base is a public help center your customers read. Agent sources are what an AI agent reads to answer chats. You can import knowledge base articles into an agent, so one article serves both.

Yes. Add the domain in the knowledge base settings and create the DNS record Chatsy shows: a CNAME to cname.vercel-dns.com for a subdomain, or an A record to 76.76.21.21 for a root domain.

The search box is keyword search. AI answers come from the chat agent: once a public agent has imported the published articles, the help center shows it as “Ask our assistant”.

1 on Hobby, 2 on Standard, 5 on Pro and 10 on Enterprise.

Yes. Add redirects in the knowledge base settings when you rename or move an article.

Read next

Guides for this module

Write the answer once. Use it everywhere.

Build an AI agent on the Free plan, then publish your help center on Hobby when your articles are ready.

Start freeRead the setup guide

Free plan available. No credit card required.