Free Templates

AI Chatbot Templates

Ready-to-use chatbot templates for customer support, e-commerce, lead generation, and more. Pick a template, add your content, and go live in minutes.

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Customer Support

🎧

Customer Support Chatbot

An AI chatbot that answers customer questions from your knowledge base and escalates complex issues to human agents.

SaaS companiesE-commerce storesService businesses

❓

FAQ Chatbot

Turn your static FAQ page into an interactive AI assistant that answers questions in natural conversation.

Any business with an existing FAQ pageSmall businessesStartups with limited support staff

🚀

SaaS Onboarding Bot

Guide new users through setup and first value with an AI assistant trained on your product documentation.

SaaS productsDeveloper toolsAny product with documentation

MessageSquareHeart

Customer Feedback & Survey Bot

A conversational AI chatbot that collects NPS scores, satisfaction ratings, and open-ended feedback — then routes unhappy customers to support.

SaaS companiesE-commerce storesService businesses

ShieldCheck

Warranty & Claims Bot

An AI chatbot that validates warranty coverage, collects claim details, initiates return processes, and tracks resolution status automatically.

Electronics manufacturersAppliance companiesAutomotive parts retailers

E-Commerce

📦

E-Commerce Returns & Refunds Bot

Automate the most repetitive e-commerce support task — returns and refunds — with an AI chatbot that knows your policies.

Shopify storesWooCommerce storesAny e-commerce business with a return policy

🚚

Order Tracking Chatbot

Automate the #1 e-commerce support question — "Where is my order?" — with an AI chatbot that knows your shipping policies.

E-commerce storesShopify merchantsWooCommerce stores

ShoppingCart

Cart Abandonment Recovery Bot

An AI chatbot that detects abandoned carts, re-engages shoppers with personalized messages, and recovers lost revenue automatically.

Shopify storesWooCommerce storesDTC brands

Sparkles

Product Recommendation Bot

An AI shopping assistant that learns what customers want and recommends the perfect products from your catalog.

E-commerce stores with large catalogsElectronics retailersFashion and apparel brands

Truck

Shipping & Order Tracking Bot

An AI chatbot that provides real-time order status, delivery updates, and handles shipping issues without human agents.

E-commerce storesSubscription box companiesDropshipping businesses

TrendingUp

Upsell & Cross-Sell Bot

An AI chatbot that spots upgrade opportunities, suggests relevant add-ons, and helps customers expand their purchase — boosting revenue per customer.

SaaS companies with tiered pricingE-commerce stores with accessoriesSubscription businesses

Lead Generation

🎯

Lead Capture Chatbot

An AI chatbot that engages website visitors, answers product questions, and captures qualified leads around the clock.

SaaS companiesB2B businessesService providers

📅

Appointment Booking Bot

An AI chatbot that answers service questions and helps customers book appointments directly through conversation.

Healthcare providersLegal firmsConsultancies

CalendarCheck

Event Registration Bot

An AI chatbot that handles event sign-ups, answers agenda questions, sends reminders, and manages post-event follow-up automatically.

Conference organizersWebinar hostsMarketing teams running events

Receipt

Pricing & Quote Request Bot

An AI chatbot that answers pricing questions, generates custom quotes, qualifies buyer budget, and books sales calls — right on your pricing page.

SaaS companies with tiered pricingB2B service providersBusinesses with custom or enterprise pricing tiers

Industry-Specific

🏠

Real Estate Lead Qualification Bot

An AI assistant that answers property questions, qualifies buyer intent, and captures leads for your real estate team.

Real estate agenciesProperty developersIndividual agents

🏥

Healthcare Appointment Bot

Help patients book appointments, understand procedures, and prepare for visits with an AI assistant trained on your practice information.

Medical practicesDental officesMental health practices

🍽️

Restaurant & Food Service Bot

Answer menu questions, dietary inquiries, and reservation requests automatically with an AI trained on your restaurant information.

RestaurantsCafesCatering companies

⚖️

Legal Client Intake Bot

Qualify potential clients, answer practice area questions, and schedule consultations with an AI trained on your firm information.

Law firmsSolo practitionersLegal services companies

🛡️

Insurance Quote Bot

Answer policy questions, capture quote request details, and route qualified prospects to agents — automatically.

Insurance agenciesInsurance brokersInsurTech companies

💪

Fitness & Gym Membership Bot

Answer membership questions, share class schedules, and capture trial sign-ups with an AI trained on your gym information.

GymsFitness studiosYoga studios

🎓

Education Enrollment Bot

Answer enrollment questions, share course details, and guide prospective students through the application process.

UniversitiesOnline course platformsTrade schools

Internal

🖥️

IT Helpdesk Bot

Reduce internal IT tickets by automating answers to common questions about passwords, software, VPN, and hardware.

Companies with 50+ employeesRemote-first teamsAny org with IT documentation

UserPlus

HR Onboarding Assistant

An AI chatbot that guides new employees through benefits, policies, IT setup, and first-week tasks — reducing HR workload by 50%.

Companies with 50+ employeesFast-growing startups with frequent new hiresRemote-first companies

Building2

Employee FAQ Bot

An internal AI assistant that answers employee questions about HR policies, PTO, payroll, benefits, and IT — instantly.

Companies with 100+ employeesOrganizations with distributed officesRemote-first companies

Frequently asked questions

Are these chatbot templates free?

Yes. All templates are free to use. Sign up for a free Chatsy account, create a chatbot, and customize any template with your content. You can go live in under 30 minutes.

How do I customize a template?

Each template provides a starting system prompt and recommended configuration. After creating your chatbot in Chatsy, add your knowledge base content (help articles, FAQs, documentation), customize the system prompt, and the AI starts answering based on your specific content.

Can I combine multiple templates?

Yes. A single Chatsy chatbot can handle multiple use cases. For example, you can combine a customer support template with lead capture by training the AI on your support content and configuring lead collection fields.

Do I need technical skills to use these templates?

No. Chatsy is designed for non-technical teams. Upload your content, customize the prompt, and embed the widget on your site. No coding required for basic setup.