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An AI chatbot that validates warranty coverage, collects claim details, initiates return processes, and tracks resolution status automatically.
Train the AI on your warranty terms, product coverage details, claim procedures, and resolution policies. When a customer reports a product issue, the bot verifies warranty status by checking purchase date and product model against your coverage terms. It collects all required claim details upfront, issue description, photos, proof of purchase, so your team receives complete claims ready for processing. The bot explains what is and is not covered, manages expectations about resolution timelines, and provides status updates throughout the process. For simple claims that meet all criteria, the bot can initiate replacement shipments or return labels automatically. Complex or disputed claims are escalated to your team with full documentation already collected, cutting processing time significantly.
Is my product still under warranty?
How do I file a warranty claim?
What does the warranty cover?
How long until my replacement arrives?
Can I get a repair instead of a replacement?
My claim was denied, can I appeal?
Automated warranty coverage verification
Guided claim submission with required documentation
Photo and proof-of-purchase collection
Coverage explanation for what is and is not included
Return label generation for covered claims
Claim status tracking and resolution updates
Your warranty terms require physical product inspection by an authorized technician.
Your claim approvals need legal sign-off on every case.
Your service records are scattered across multiple legacy systems.
Yes. Upload your warranty terms with coverage periods by product line. The bot checks the purchase date against warranty duration and product eligibility. For integrated verification, connect your order system via API to automate lookup by order number.
When a customer disputes a denial or the claim is ambiguous, the bot escalates to your warranty team with the full conversation, collected documentation, and a summary of the dispute. Your team makes the final decision with all context available.
Yes. The chatbot supports image uploads so customers can share photos of product defects, damage, or proof of purchase directly in the conversation. These images are attached to the claim for your team to review.
The AI applies warranty terms consistently every time, reducing errors, exceptions, and customer disputes about inconsistent treatment.
Percentage of claims submitted with all required documentation, versus 40% for email-based submissions {{VERIFY: Chatsy outcome | needs warranty customer case study}}
An AI chatbot that provides real-time order status, delivery updates, and handles shipping issues without human agents.