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An AI chatbot that provides real-time order status, delivery updates, and handles shipping issues without human agents.
Connect the chatbot to your order management and shipping systems so customers can check order status, get estimated delivery dates, and receive proactive delay notifications through conversation. The AI handles the most common post-purchase support queries: "Where is my order?" accounts for 30-40% of e-commerce support volume. The bot provides tracking links, explains shipping stages in plain language, handles address change requests before shipment, and manages redelivery scheduling for missed deliveries. For international orders, it explains customs processing, duty estimates, and typical transit times by destination. Proactive notifications alert customers to delays before they need to ask, reducing inbound ticket volume significantly.
Where is my order?
When will my package arrive?
My tracking number is not working
Can I change my delivery address?
My package says delivered but I did not receive it
How long does international shipping take?
Real-time order status lookup
Carrier tracking link generation
Proactive delay and exception notifications
Address change and redelivery requests
International shipping and customs information
Missing package claim initiation
Your carriers do not expose tracking through public API and require portal logins.
Your shipments rely on freight forwarding workflows that need a human dispatcher.
You handle international customs cases that always require an agent.
The chatbot connects to your order management system via API or webhook integration. For Shopify, WooCommerce, and other major platforms, pre-built integrations are available. Custom platforms can use the REST API.
Yes. Configure the bot to send proactive messages when order status changes, shipped, out for delivery, delayed, or delivered. Notifications can be sent through the chat widget or integrated messaging channels.
The bot supports multi-carrier tracking and can explain customs processing stages, estimated duty charges, and typical transit times for international destinations. It handles carrier handoff tracking when packages transfer between domestic and international carriers.
Order status checks are simple but high-volume. Automating them frees human agents for complex issues like damage claims and disputes.
Improvement in post-purchase CSAT from proactive updates and instant tracking access {{VERIFY: Chatsy outcome | needs ecommerce customer case study}}
An AI chatbot that answers customer questions from your knowledge base and escalates complex issues to human agents.