Employee FAQ Chatbot
An internal AI assistant that answers employee questions about HR policies, PTO, payroll, benefits, and IT, instantly.
How it works
Deploy on your internal portal or Slack workspace to give employees instant answers to everyday workplace questions. Train the AI on your employee handbook, HR policies, IT knowledge base, office guides, and organizational charts. Employees get immediate answers about PTO balances and policies, payroll schedules, holiday calendars, expense reimbursement procedures, office amenities, parking information, and IT troubleshooting. The bot handles the high-volume, low-complexity questions that consume significant HR and IT bandwidth, freeing those teams to focus on strategic work and complex issues. Unlike a static intranet that employees rarely search, the chatbot provides answers in natural conversation right where employees work.
Sample conversations
How many PTO days do I have left?
When is the next payday?
How do I submit an expense report?
What is the Wi-Fi password for the guest network?
How do I request a new monitor?
What are the company holidays this year?
What this template includes
HR policy and benefits FAQ
PTO and leave policy information
Payroll schedule and tax form guidance
IT troubleshooting and equipment requests
Office information and amenities guide
Department directory and escalation routing
Key benefits
Example system prompt
Expected results
Best for
Poor fit when
Your workforce is under 50 people and direct manager communication works fine.
Your internal docs are not consolidated yet, so AI would surface conflicting answers.
Your security policy forbids any internal data being processed by an external AI vendor.
Sources
Frequently asked questions
Can it integrate with our HR system for PTO balances?
The chatbot answers policy questions from your documentation (how PTO accrues, rollover rules, request process). For exact balance lookups, it directs employees to your HR portal. API integration for real-time balance data is available via webhooks.
How do we handle policy updates?
Update the relevant documents in your Chatsy knowledge base whenever policies change. The AI immediately references the latest content. Use the changelog feature to track what changed and when.
Can we deploy this in Slack?
Yes. Chatsy supports deployment as a web widget on your intranet or as a Slack integration. Employees can ask questions in a dedicated Slack channel or via direct message to the bot.