Healthcare Appointment Chatbot
Help patients book appointments, understand procedures, and prepare for visits with an AI assistant trained on your practice information.
How it works
Train the AI on your practice information, services, insurance accepted, preparation instructions, and scheduling policies. Patients get instant answers to common questions and can initiate appointment booking through conversation.
Sample conversations
What insurance do you accept?
How do I schedule an appointment?
What should I bring to my first visit?
Do you offer telehealth appointments?
What are your office hours?
How do I get my medical records?
What this template includes
Insurance and billing FAQ handling
Appointment scheduling guidance
Pre-visit preparation instructions
Service and procedure explanations
Office hours and location information
Patient portal navigation help
Key benefits
Example system prompt
Expected results
Best for
Poor fit when
You handle clinical triage that needs licensed clinician oversight before scheduling.
You operate in a region where patient communications must use a HIPAA-specific messaging vendor.
Your patient volume is too low to justify maintaining an AI booking workflow.
Sources
Frequently asked questions
Is this HIPAA compliant?
Chatsy does not currently offer HIPAA Business Associate Agreements (BAAs). If you handle Protected Health Information (PHI), use a HIPAA-eligible alternative or contact us about your needs. The chatbot can still help with non-PHI workflows like office hours, general FAQs, and appointment requests routed to staff. Configure the AI to avoid collecting PHI in chat.
Can it give medical advice?
No, and it should not. Configure the AI to explicitly avoid medical advice, diagnoses, or treatment recommendations. It answers practice-related questions only.
Is patient data handled securely?
Chatsy uses AES-256 encryption at rest and TLS 1.3 in transit, with workspace isolation by row-level access controls. Conversations are never used to train AI models. Note: Chatsy does not currently offer HIPAA BAAs. Configure the AI to avoid collecting PHI and route clinical questions to your patient portal or staff.