Restaurant Chatbot Template
Answer menu questions, dietary inquiries, and reservation requests automatically with an AI trained on your restaurant information.
How it works
Train the AI on your menu, hours, dietary accommodations, reservation policies, and catering information. The chatbot answers the most common restaurant questions — "Do you have gluten-free options?", "Are you open on holidays?", "Can I make a reservation for 8?" — instantly.
Sample conversations
What are your hours today?
Do you have vegetarian options?
Can I make a reservation for Friday at 7pm?
Do you offer delivery?
What is your most popular dish?
Do you accommodate food allergies?
What this template includes
Menu and dietary information Q&A
Hours and location information
Reservation request handling
Catering and event inquiry capture
Delivery and takeout information
Special dietary accommodation guidance
Key benefits
Example system prompt
Customize this prompt with your company name, tone, and specific instructions. Chatsy lets you edit the system prompt for any chatbot.
Implementation guide
Upload your complete menu with descriptions, prices, dietary labels (vegetarian, vegan, gluten-free, nut-free), and allergen information. Include your hours for each day of the week, holiday schedules, and any seasonal menu changes. Add detailed descriptions of popular dishes beyond what appears on the printed menu — customers frequently ask "what comes with the salmon?" or "how spicy is the curry?" and the AI needs specific answers.
Handling Dietary and Allergy Questions Safely
Create a comprehensive allergen matrix for your menu items. List every major allergen (gluten, dairy, nuts, soy, shellfish, eggs) for each dish. Instruct the AI to always recommend confirming with staff for severe allergies — the chatbot should provide information but include a safety disclaimer. This protects your restaurant legally while still giving customers useful dietary guidance. Update this matrix whenever the kitchen changes ingredients or suppliers.
Capturing Event and Catering Leads
Configure the chatbot to ask detailed questions when visitors mention events, catering, or large parties: date, guest count, budget range, dietary requirements, and event type. These high-value inquiries often arrive outside business hours and are easily lost in voicemail. The AI captures all details and notifies your catering manager immediately. For reservations, integrate with your booking system or instruct the AI to provide a direct reservation link and phone number for parties above your online booking limit.
Expected results
Best for
Frequently asked questions
Can it take online orders?
The chatbot handles menu questions and directs customers to your online ordering system. Full order processing requires integration with your POS or ordering platform.
Can it update when the menu changes?
Yes. Update your menu content in the knowledge base and the AI immediately reflects the changes in its answers.
Can the chatbot handle menu customizations and dietary requests?
Yes. The template supports item modifiers, special instructions, and dietary preference filters. Customers can customize their orders conversationally.