Looking for a Freshdesk alternative? Meet Chatsy.
Freshdesk is affordable but limited in AI capabilities. Chatsy offers superior AI-powered automation while remaining cost-effective.
Why customers switch from Freshdesk
Freddy AI has limited capabilities
Chatbot builder is basic and rigid
Knowledge base search is not intelligent
Integration options are limited
UI feels dated compared to modern tools
Why Chatsy is better
Advanced AI that actually understands customers
Flexible chatbot with custom training
Semantic search across your knowledge base
Modern, clean interface
Seamless human takeover when needed
Better value for growing teams
Feature Comparison
| Feature | Freshdesk | Chatsy |
|---|---|---|
| AI Chatbot | Basic | Advanced |
| Live Chat | ||
| Human Takeover | Limited | |
| Knowledge Base | ||
| Semantic Search | ||
| Custom AI Training | ||
| Multiple AI Models |
Pricing Comparison
Free tier, paid from $15/agent/mo
Free tier, Pro from $29/mo (unlimited agents)
Frequently Asked Questions
Is Chatsy more expensive than Freshdesk?
It depends on your team size. Freshdesk charges per agent, so costs grow with your team. Chatsy offers unlimited agents on paid plans, often making it more affordable for growing companies.
Can Chatsy handle the same ticket volume?
Yes, Chatsy is built to scale. Our AI handles routine queries automatically, reducing the volume your team needs to manage manually.
Ready to switch from Freshdesk?
Join thousands of businesses who chose Chatsy for better AI, simpler pricing, and superior support.