Looking for a Kustomer alternative? Meet Chatsy.
Kustomer is enterprise-focused and expensive. Chatsy delivers similar AI-powered support at a fraction of the cost, accessible to businesses of all sizes.
Why customers switch from Kustomer
Enterprise pricing (minimum $89/user/mo)
Complex implementation process
Overkill for most businesses
Meta acquisition created uncertainty
Long contracts required
Heavy IT resources needed
Why Chatsy is better
Affordable for any business size
Set up in minutes, not months
No long-term contracts
Independent, focused company
AI-first without complexity
Scale as you grow
Feature Comparison
| Feature | Kustomer | Chatsy |
|---|---|---|
| AI Chatbot | ||
| Live Chat | ||
| Customer Timeline | ||
| Knowledge Base | ||
| Affordable Pricing | ||
| Quick Setup | ||
| No Minimum Contract |
Pricing Comparison
From $89/user/mo, annual contract
Free tier, Pro $29/mo (no contract)
Frequently Asked Questions
Is Chatsy powerful enough to replace Kustomer?
For most businesses, absolutely. Chatsy handles AI support, live chat, ticketing, and knowledge base. Enterprise features like SSO and custom SLAs are available on our Enterprise plan.
What happened after Meta acquired Kustomer?
Meta's acquisition created uncertainty for many Kustomer customers. Chatsy is an independent company 100% focused on customer support innovation.
Ready to switch from Kustomer?
Join thousands of businesses who chose Chatsy for better AI, simpler pricing, and superior support.