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Head-to-Head Comparison

Chatsy vs Tidio

Tidio combines Lyro AI, live chat, help-desk tools, visual Flows, and e-commerce integrations. Chatsy offers a different support workflow with plan-dependent model choice; its Shopify connector is planned.

Try Chatsy freeView pricing

At a glance

In both3
Where Tidio is stronger6
Works differently2
See the full table

Quick verdict

Which is right for you?

Pick Tidio for visual Flows and store marketing tools. Pick Chatsy for answers from your own content, a help center, and your choice of AI model.

Choose Tidio if…

  • You run a small business and need a simple, affordable chat solution
  • You want a visual drag-and-drop chatbot builder without coding
  • You need tight Shopify integration for your e-commerce store

Choose Chatsy if…

  • You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
  • You want a public help center that the agent also answers from (Hobby and up)
  • You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month

Feature comparison

Chatsy vs Tidio: Feature comparison
FeatureTidioChatsy
In both
AI support agentIncluded: LyroIncluded
Live chatIncludedIncluded: Hobby and up
Human takeoverIncludedIncluded: Hobby and up
Where Tidio is stronger
Visual automation flowsIncludedNot included
Shopify actions

Tidio e-commerce features

Not included: Not available yet
Works differently
Knowledge base

Check current Tidio plan

Included: Hobby and up
AI model choice

Tidio-managed

Plan-dependent

Pricing
Pricing model

AI, live-chat, and feature limits vary

Tidio pricing
Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan.
Tidio

AI, live-chat, and feature limits vary

Tidio pricing
Chatsy
Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan.

We make Chatsy, so check current Tidio details in the vendor sources below before you decide.

Where Tidio is stronger

Check these product differences against your current channels, plan limits, and support workflow.

Visual flows
Tidio offers a visual builder for teams that want explicit marketing and support paths.
Small-business packaging
Tidio targets smaller website and e-commerce teams with live chat, automation, and AI options.
Visual chatbot builder
Intuitive flowchart-style bot builder that lets non-technical users create complex conversation flows.
Shopify and WordPress ecosystem
Tidio offers native website and e-commerce features for these platforms.

Check before you decide, then move one workflow at a time.

AI evaluation
Test Lyro and Chatsy on the same approved sources, ambiguous questions, action requests, and handoffs.
Complete cost
Use current official pricing to compare AI conversations, seats, live-chat features, and the corresponding Chatsy plan limits.
Shopify orders
Chatsy has no Shopify connector today. Keep order lookups, refunds, and cart recovery with your commerce team.
Security review
Check both vendors' current official security documentation and confirm data access, retention, subprocessors, and contract terms.

Plan support workload with your own inputs

Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.

Open workload calculator

Frequently asked questions

Both offer an AI support agent, live chat, and human handoff. Tidio also offers visual Flows and e-commerce features. Chatsy offers knowledge, mailbox, tickets, selected actions, and plan-dependent model choice. Evaluate both on the same questions rather than model labels.

Chatsy has a free entry point with one agent, one seat, limited credits, and no mailbox or knowledge-base module. Review the current plan table before deciding whether it covers the intended small-business workflow.

Tidio Flows do not map directly to Chatsy agent instructions and tools. Export the approved content behind each flow, document every branch that changes data or routes a person, and rebuild only the behavior Chatsy actually supports.

Not yet. A Shopify connector is planned. Today, add your store pages and policies as sources and hand account-specific order questions to your team. Chatsy does not reproduce Tidio's cart-recovery or e-commerce marketing features.

Chatsy does not reproduce Tidio's visual Flows, e-commerce marketing, or Shopify and WordPress features. Its native connectors can be set up in the dashboard, but agents cannot run their actions yet.

Tidio is the broader customer-service product; Lyro is its AI agent. Current packaging and included usage can change, so check Tidio's official pricing page for how Lyro, live chat, Flows, and help-desk features are sold together.

Tidio currently advertises a free entry point, but conversation, Lyro, seat, and feature limits can change. Check its official pricing page. Chatsy also has a free plan with defined credits and one seat, without paid mailbox or knowledge-base modules.

Sources

Related resources

Other comparisons

Test Chatsy before you switch

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