Chatsy vs Tawk.to
Tawk.to Alternative That Actually Resolves Customer Questions
Tawk.to is free but limited. Chatsy adds powerful AI that actually resolves customer issues, not just collects messages for your team to handle later.
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Which is right for you?
Feature comparison
Tawk.to pricing
Free (limited), paid from $19/mo
Chatsy pricing
Free tier, Hobby from $35/mo with AI
Why teams switch to Chatsy
Based on feedback from teams who migrated from Tawk.to.
Frequently asked questions
Is Chatsy free like Tawk.to?
Chatsy has a generous free tier with 100 conversations/month including AI. Unlike Tawk.to, our AI actually resolves queries instead of just routing them to your team.
Why pay for Chatsy when Tawk.to is free?
Tawk.to requires humans to answer every message. Chatsy's AI handles most queries automatically, saving you hours of work daily. The ROI is typically 10x the cost.
Can I migrate from Tawk.to to Chatsy?
Yes! Simply add our widget to your site. You can run both simultaneously during transition. Our team can help import any canned responses or FAQs you've built.
Does Chatsy offer 24/7 support like Tawk.to's hired agents?
Chatsy's AI provides true 24/7 support without hiring anyone. While Tawk.to offers paid human agents as a service, Chatsy's AI handles most queries automatically and only escalates complex issues to your existing team.
What Tawk.to features does Chatsy not have?
Tawk.to includes built-in screen sharing and video chat that Chatsy doesn't offer. However, Chatsy's AI automation means most customer issues are resolved before a screen share would even be needed, and you can integrate video tools separately.
Is tawk.to legitimate?
Yes, tawk.to is a legitimate live chat tool that has been operating since 2011 and is used by hundreds of thousands of websites. It's genuinely free for unlimited agents, monetized through optional paid services like branding removal ($19/mo) and hired chat agents ($1/hr). Treat it as the real product it is, just one without AI automation.
Is tawk.to completely free?
The core live chat product is free with unlimited agents and no time limits. Removing the "Powered by tawk.to" branding costs around $19/month, and their hired chat-agent service is around $1/hr. There are no paywalled core features, but there's also no AI included, every conversation requires a human to respond.
How much does tawk.to live chat cost?
Tawk.to live chat itself is $0 with unlimited agents. Optional add-ons: branding removal ~$19/month, hired agents ~$1/hr (billed by usage), AI assist add-ons available on paid tiers. By comparison, Chatsy's Hobby plan at $35/month includes AI that auto-resolves a large share of conversations, which often saves more in agent time than tawk.to's zero price tag costs.