Head-to-Head Comparison
Chatsy vs Tawk.to
Tawk.to now combines free communication tools with AI Assist, knowledge, ticketing, CRM, pipeline, and optional staffed services. Chatsy offers a different support workspace with set plan limits.
Quick verdict
Which is right for you?
Pick Tawk.to for free live chat and optional hired agents. Pick Chatsy when an AI agent should answer first from your own content.
Choose Tawk.to if…
- You want Tawk.to's current free communication suite
- You want to hire managed chat agents rather than staffing your own
- Budget is the priority and the current official free-plan limits cover the team
Choose Chatsy if…
- You want AI to answer first and bring in a person only when a conversation needs one
- You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | Tawk.to | Chatsy |
|---|---|---|
| In both | ||
| AI support agent | Included: AI Assist agent | Included |
| Live chat | Included | Included: Hobby and up |
| Human takeover | Included | Included: Hobby and up |
| Knowledge base | Included | Included: Hobby and up |
| Free tier | Included | Included |
| Where Tawk.to is stronger | ||
| CRM and pipeline | Included | Not included |
| Managed human agents | Optional service | Not included |
| Works differently | ||
| AI model choice | Tawk.to-managed | Plan-dependent |
| Pricing | ||
| Pricing model | Free software plus optional AI and staffed services tawk.to pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Tawk.to Free software plus optional AI and staffed services tawk.to pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Tawk.to details in the vendor sources below before you decide.
Where Tawk.to is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- Free communication suite
- Tawk.to uses a free-software model for core communication and customer-management tools.
- AI Assist agent
- The current product includes an AI agent option grounded in knowledge and shortcuts.
- Managed staffing
- Optional human agents and virtual assistants support teams that do not want to staff every conversation themselves.
- Broader customer workspace
- Inbox, CRM, pipeline, knowledge, ticketing, activities, and feedback extend beyond live chat.
Check before you decide, then move one workflow at a time.
- Product scope
- Tawk.to now includes AI, CRM, pipeline, knowledge, ticketing, and automation. Compare the actual current suite rather than treating it as manual chat.
- Human coverage
- Tawk.to can sell managed staffing. Chatsy does not, so document who receives handoffs and when they are available.
- Complete cost
- Use current official terms for optional AI, branding, and staffed services, then compare them with Chatsy's plan limits.
- Security review
- Check current official security documentation for both vendors, including data access, retention, subprocessors, and contract terms.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Chatsy has a free plan with one seat, one agent, limited message credits, and no mailbox or knowledge-base module. Tawk.to advertises a broader free communication suite. Check both current plan pages before comparing.
Tawk.to now offers AI Assist, so the choice is not free manual chat versus paid AI. Compare AI usage, sources, channels, staffing, and the workflow each plan includes. Do not assume a fixed labor saving.
Treat it as a staged workflow change. Confirm exports for approved content and any records you need, test Chatsy on a limited page, and avoid running two production widgets without clear page targeting and conversation ownership.
Chatsy can answer while the service is available, but it does not supply human staff. Tawk.to offers optional managed agents. With Chatsy, your organization must own any human handoff, coverage hours, and service-level commitments.
Tawk.to offers a broader current suite that includes CRM, pipeline, activities, feedback, omnichannel work, and optional staffing services. Chatsy does not promise replacements for those features or a fixed reduction in conversations.
Yes. Tawk.to is an established customer-communication product with a free software model and optional paid AI, branding, and staffed services. Check its current official pages for the exact limits and service terms.
Tawk.to advertises its core communication software as free and charges for optional services such as AI, branding changes, and staffed support. The boundaries and usage limits can change, so review its official terms for the exact workflow.
Tawk.to currently uses a free core plus optional paid services. Chatsy uses plans with set credits, seats, agents, and modules. Use both vendors' current official pricing and include any AI usage or staffed coverage you need.
Related resources
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required