Head-to-Head Comparison
Chatsy vs LiveChat
LiveChat combines an agent-focused inbox with current AI assistance and optional chatbot, help-desk, and knowledge products. Chatsy packages a narrower web agent with mailbox, tickets, and knowledge on paid plans.
Quick verdict
Which is right for you?
Pick LiveChat when people answer most chats from a mature agent desktop. Pick Chatsy when AI should answer first and hand the rest to your team.
Choose LiveChat if…
- Your support model relies primarily on human agents chatting live
- You need sophisticated chat routing and queue management
- You want a polished agent experience with e-commerce sales features
Choose Chatsy if…
- You want AI to answer first and bring in a person only when a conversation needs one
- You want a public help center that the agent also answers from (Hobby and up)
- You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | LiveChat | Chatsy |
|---|---|---|
| In both | ||
| AI chatbot | Included: Companion product | Included |
| Live chat | Included | Included: Hobby and up |
| Human takeover | Included | Included: Hobby and up |
| Where LiveChat is stronger | ||
| Agent routing and monitoring | Mature | Smaller scope |
| Marketplace | Large catalog | Selected native integrations |
| Works differently | ||
| Knowledge base | Companion product | Included: Hobby and up |
| AI model choice | Text-managed | Plan-dependent |
| Pricing | ||
| Pricing model | User and companion-product terms vary LiveChat pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
LiveChat User and companion-product terms vary LiveChat pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current LiveChat details in the vendor sources below before you decide.
Where LiveChat is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- Agent desktop
- The product is built around live agent work, routing, monitoring, and conversation handling.
- AI assistance
- Current LiveChat materials include inbox AI assistance and connections to chatbot products.
- E-commerce features
- Store integrations and sales reporting support chat-led commerce workflows.
- Marketplace
- A large integration catalog and developer API support established live-chat workflows.
Check before you decide, then move one workflow at a time.
- Agent and AI balance
- LiveChat centers the agent desktop and now includes AI options. Chatsy centers the AI agent with human handoff. Test the operating model your team wants.
- Agent desktop experience
- LiveChat's desktop and mobile apps are polished for high-volume agent work. Test Chatsy's agent interface with your team to confirm it meets their workflow needs, especially around multi-conversation handling.
- Complete cost
- Use current official pricing to compare users, chatbot and companion products, and marketplace costs with Chatsy's plan limits.
- Integration overlap
- Audit every LiveChat app the team uses. Chatsy has a smaller native catalog, and agents cannot run connector actions yet, so a matching connector name does not mean the same workflow.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
There is no universal answer. Compare current LiveChat users and any ChatBot, HelpDesk, or KnowledgeBase products with Chatsy's set seats, agents, credits, and modules. Use both official pricing pages.
Chatsy does not promise direct import of LiveChat conversations, tags, routing groups, reports, or settings. Confirm available exports, add approved source content, and validate a limited workflow before planning cutover.
AI answers do not remove the need for approved human replies. Verify the current Chatsy mailbox and agent interface for the reply workflow your team needs, and keep critical response language in reviewed knowledge or internal guidance.
LiveChat has a more mature agent desktop, routing, monitoring, marketplace, sales reporting, and companion products. Chatsy does not promise equal coverage, and this page does not claim the AI will remove a fixed share of conversations.
Chatsy capacity is governed by plan credits, seats, and agents. LiveChat also offers current AI options. Measure your peak concurrency, monthly messages, handoff rate, and agent workload in a controlled test before choosing a plan.
A chatbot handles some conversations through automation; live chat connects visitors with people. LiveChat centers the agent inbox and connects with AI chatbot options. Chatsy starts with an AI web agent and hands unresolved work to people.
There is no universal best live-chat platform. LiveChat and Olark emphasize live agent work, while Intercom, Tidio, Crisp, and Chatsy combine AI and human workflows in different ways. Check current channels, limits, pricing, integrations, and security documentation.
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required