Chatsy vs Gorgias
Gorgias Alternative Without Per-Ticket Pricing
Gorgias is built for e-commerce but charges per ticket. Chatsy offers AI-powered website support with flat pricing; native commerce connectors are coming soon.
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Which is right for you?
Feature comparison
Gorgias pricing
From $10/mo + $0.40/ticket, AI extra
Chatsy pricing
Free tier, Hobby $40/mo unlimited
Why teams switch to Chatsy
Based on feedback from teams who migrated from Gorgias.
Frequently asked questions
Does Chatsy work with Shopify like Gorgias?
Chatsy works on Shopify storefronts today through the universal website embed and trained support content. Native Shopify order lookup, tracking, and customer-data sync are coming soon.
How does pricing compare to Gorgias?
Gorgias charges per ticket which adds up fast. A store with 1,000 tickets/month pays $400+ with Gorgias. Chatsy is flat $40/mo with AI handling most tickets automatically.
Can Chatsy handle e-commerce specific queries?
Yes for questions grounded in your uploaded policies, FAQs, product docs, shipping rules, and return content. Real-time order lookup and store actions require the native commerce connectors that are still coming soon.
How long does it take to switch from Gorgias to Chatsy?
Most teams can test the AI support layer within a day by importing help center content and adding the widget to a low-traffic page. Keep Gorgias for real-time order actions until Chatsy commerce connectors are available.
Does Chatsy support social media channels like Gorgias?
Chatsy currently focuses on website chat, live chat, ticketing, and knowledge-base support. Social media, Slack, Microsoft Teams, Zapier, and broader channel connectors are coming soon, so keep a dedicated social inbox in place for those channels today.
Who are Gorgias competitors?
Gorgias's closest competitors in e-commerce support are Re:amaze, Zendesk, and Freshdesk, plus Kustomer for high-volume D2C brands and Help Scout for simpler shops. AI-native alternatives like Chatsy compete on per-ticket pricing concerns, since Gorgias charges around $10/month + $0.40/ticket while Chatsy uses flat conversation-based pricing.
What is the difference between Gorgias and Zendesk?
Gorgias is purpose-built for Shopify and e-commerce, with native order actions, revenue attribution, and per-ticket pricing starting around $10/month. Zendesk is a general-purpose helpdesk for any industry with per-agent pricing from $55/seat and a much larger marketplace. Gorgias wins for D2C brands tightly bound to Shopify; Zendesk wins for non-e-commerce or omnichannel needs.
What is the difference between Front and Gorgias?
Front is a shared inbox for team email collaboration that works across many use cases (sales, ops, support), while Gorgias is a purpose-built e-commerce helpdesk with deep Shopify integration. Front excels at internal email workflows and shared drafts; Gorgias excels at order-aware customer support. They solve different problems, some teams use both.