Head-to-Head Comparison
Chatsy vs Gorgias
Gorgias is an e-commerce help desk with deep store actions, social channels, revenue reporting, and an AI Agent. Chatsy offers narrower web support; its Shopify connector is planned, so order-specific questions go to a person today.
Quick verdict
Which is right for you?
Pick Gorgias when agents edit orders and issue refunds in chat. Pick Chatsy when your store pages answer most questions and people handle orders.
Choose Gorgias if…
- You run a Shopify or BigCommerce store and need deep native integration
- You want built-in order management and revenue tracking in your helpdesk
- Your support team needs automated macros tied to e-commerce actions
Choose Chatsy if…
- Most store questions are about shipping, returns, and products, which your own pages already answer
- Website chat and email cover your support, so you do not need phone, social, or messaging apps in one tool
- You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | Gorgias | Chatsy |
|---|---|---|
| In both | ||
| AI support agent | Included: Gorgias AI Agent | Included |
| Live chat | Included | Included: Hobby and up |
| Where Gorgias is stronger | ||
| Shopify integration | Included | Not included: Not available yet |
| Order lookup | Included | Not included: Not available yet |
| Order changes and refunds | Included | Not included |
| Social support channels | Included | Not included |
| Revenue attribution | Included | Not included |
| Works differently | ||
| AI model choice | Gorgias-managed | Plan-dependent |
| Pricing | ||
| Pricing model | Ticket, AI, seat, and plan terms vary Gorgias pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Gorgias Ticket, AI, seat, and plan terms vary Gorgias pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Gorgias details in the vendor sources below before you decide.
Where Gorgias is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- E-commerce focus
- The help desk is designed around store data and commerce support workflows.
- Order management in chat
- Agents can view, edit, refund, and cancel orders directly from the helpdesk without switching to the e-commerce admin.
- Revenue tracking
- Attributes revenue to support interactions so you can measure how customer service directly impacts sales and retention.
- E-commerce AI and automation
- Current AI-agent and automation products are designed for store questions and actions.
Check before you decide, then move one workflow at a time.
- E-commerce depth
- Chatsy has no Shopify connector today. Keep order lookups, refunds, edits, and discounts with your commerce team.
- Social channels
- Chatsy does not match Gorgias's native social queue. Preserve a system and owner for every social conversation.
- Usage model
- Use current official pricing to compare Gorgias tickets and AI usage with Chatsy's set message credits and agent limits at peak volume.
- Revenue tracking
- Gorgias attributes revenue to support interactions. If this metric drives your support team's performance reviews, plan how to track it outside Gorgias or evaluate whether CSAT and resolution time are better measures.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Not yet. A Shopify connector is planned. Today, add your store pages and policies as sources and hand account-specific order questions to your team. Chatsy does not change store data, issue refunds, or offer Gorgias-style social and revenue workflows.
Use current official pricing and model tickets, AI usage, seats, channels, and seasonal peaks. Chatsy also has set message credits and agent limits, so no fixed savings follow from the billing model alone.
Yes, when the answer is in your content: shipping, returns policy, sizing, and product details. Chatsy has no Shopify connector yet, so order status, returns, refunds, and edits go to a person through the handoff.
The timeline depends on sources, macros, channels, order actions, identity checks, reports, and history. Decide which order questions move to your team, then test a representative workflow before setting a cutover date.
Chatsy does not provide Gorgias-style native social-media ticket management. Keep a supported social inbox for those channels; this page does not promise a connector or transcript sync between that inbox and Chatsy.
Re:amaze and other commerce help desks overlap most directly, while Zendesk, Freshdesk, Kustomer, and Help Scout cover broader service needs. Chatsy is a narrower option when website answers and a human handoff for order questions are enough. Check official product and pricing documents.
Related resources
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required