Chatsy vs Gorgias
Gorgias Alternative Without Per-Ticket Pricing
Gorgias is built for e-commerce but charges per ticket. Chatsy offers unlimited AI-powered support with flat pricing and the same e-commerce integrations.
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Which is right for you?
Feature comparison
Gorgias pricing
From $10/mo + $0.40/ticket, AI extra
Chatsy pricing
Free tier, Hobby $35/mo unlimited
Why teams switch to Chatsy
Based on feedback from teams who migrated from Gorgias.
Frequently asked questions
Does Chatsy work with Shopify like Gorgias?
Yes! Chatsy integrates with Shopify for order lookup, tracking, and customer data. Plus we support WooCommerce, BigCommerce, and other platforms Gorgias doesn't.
How does pricing compare to Gorgias?
Gorgias charges per ticket which adds up fast. A store with 1,000 tickets/month pays $400+ with Gorgias. Chatsy is flat $35/mo with AI handling most tickets automatically.
Can Chatsy handle e-commerce specific queries?
Absolutely. Our AI handles order status, returns, shipping questions, and product inquiries. It integrates with your store to provide real-time, accurate information.
How long does it take to switch from Gorgias to Chatsy?
Most e-commerce teams migrate within a day. Import your help center content, connect your Shopify or WooCommerce store, and Chatsy's AI starts handling customer queries immediately. No lengthy onboarding or training required.
Does Chatsy support social media channels like Gorgias?
Chatsy currently focuses on website chat and integrates with Slack and Microsoft Teams for internal support. For social media channel management, you'd use Chatsy alongside a social inbox tool, connected via Zapier or our API.
Who are Gorgias competitors?
Gorgias's closest competitors in e-commerce support are Re:amaze, Zendesk, and Freshdesk, plus Kustomer for high-volume D2C brands and Help Scout for simpler shops. AI-native alternatives like Chatsy compete on per-ticket pricing concerns, since Gorgias charges around $10/month + $0.40/ticket while Chatsy uses flat conversation-based pricing.
What is the difference between Gorgias and Zendesk?
Gorgias is purpose-built for Shopify and e-commerce, with native order actions, revenue attribution, and per-ticket pricing starting around $10/month. Zendesk is a general-purpose helpdesk for any industry with per-agent pricing from $55/seat and a much larger marketplace. Gorgias wins for D2C brands tightly bound to Shopify; Zendesk wins for non-e-commerce or omnichannel needs.
What is the difference between Front and Gorgias?
Front is a shared inbox for team email collaboration that works across many use cases (sales, ops, support), while Gorgias is a purpose-built e-commerce helpdesk with deep Shopify integration. Front excels at internal email workflows and shared drafts; Gorgias excels at order-aware customer support. They solve different problems, some teams use both.