Gorgias Alternative Without Per-Ticket Pricing
Gorgias is built for e-commerce but charges per ticket. Chatsy offers unlimited AI-powered support with flat pricing and the same e-commerce integrations.
No credit card required
Based on feedback from teams who migrated from Gorgias.
Yes! Chatsy integrates with Shopify for order lookup, tracking, and customer data. Plus we support WooCommerce, BigCommerce, and other platforms Gorgias doesn't.
Gorgias charges per ticket which adds up fast. A store with 1,000 tickets/month pays $400+ with Gorgias. Chatsy is flat $35/mo with AI handling most tickets automatically.
Absolutely. Our AI handles order status, returns, shipping questions, and product inquiries. It integrates with your store to provide real-time, accurate information.
| Per-Ticket Pricing |
| WooCommerce | Limited |
| Flat Pricing |
| Knowledge Base CMS |
Gorgias pricing
From $10/mo + $0.40/ticket, AI extra
Chatsy pricing
Free tier, Hobby $35/mo unlimited
Shopify, WooCommerce, and more
Most e-commerce teams migrate within a day. Import your help center content, connect your Shopify or WooCommerce store, and Chatsy's AI starts handling customer queries immediately. No lengthy onboarding or training required.
Chatsy currently focuses on website chat and integrates with Slack and Microsoft Teams for internal support. For social media channel management, you'd use Chatsy alongside a social inbox tool, connected via Zapier or our API.
Gorgias's closest competitors in e-commerce support are Re:amaze, Zendesk, and Freshdesk, plus Kustomer for high-volume D2C brands and Help Scout for simpler shops. AI-native alternatives like Chatsy compete on per-ticket pricing concerns, since Gorgias charges around $10/month + $0.40/ticket while Chatsy uses flat conversation-based pricing.
Gorgias is purpose-built for Shopify and e-commerce, with native order actions, revenue attribution, and per-ticket pricing starting around $10/month. Zendesk is a general-purpose helpdesk for any industry with per-agent pricing from $55/seat and a much larger marketplace. Gorgias wins for D2C brands tightly bound to Shopify; Zendesk wins for non-e-commerce or omnichannel needs.
Front is a shared inbox for team email collaboration that works across many use cases (sales, ops, support), while Gorgias is a purpose-built e-commerce helpdesk with deep Shopify integration. Front excels at internal email workflows and shared drafts; Gorgias excels at order-aware customer support. They solve different problems, some teams use both.
