Property Management
AI chatbot for property managers
Chatsy answers leasing, move-in, and pet policy questions from your property pages, and turns routine repair requests into numbered tickets. It does not connect to your property management software, so lease changes, deposits, access, and maintenance emergencies go to your staff.
What the visitor sees
Questions to test
What the agent answers, and what stays with your team.
Use these questions as test prompts. Each one should be answered from the source under it. Account-specific answers need authentication and a supported connection.
Leasing office
Planning sampleAnswer from approved sources
- 01Is there a weight limit for dogs?Pet policy
- 02When can I pick up my keys?Move-in guide.pdf
- 03Is there a gym in the building?Amenities and parking
Hand to your team
- Lease changes and penalties
- Deposits and payment disputes
- Maintenance emergencies
Can I break my lease early without the penalty?
What works today
What Chatsy does today, and what it does not.
Checked against the product in November 2026. Connection only means the account can be connected in the dashboard, but agents cannot run its actions yet.
Check available integrations| Job | Status | How it works |
|---|---|---|
| Answer leasing, move-in, and pet policy questions | Available today | From property pages, policies, and resident handbooks. |
| Log a routine repair request | Available today | The Create Support Ticket tool opens a numbered ticket with the resident’s name, email, and the issue. Hobby and up. |
| Maintenance emergencies | Your team | Put your emergency maintenance number in a written answer and test that the agent shares it at once instead of opening a ticket. |
| Show available units | Available today | Only what your listing pages say. Re-add the listings when units lease. |
| Look up rent, balances, or a lease | Not available | There is no property management software connection. |
| Approve lease changes, deposits, or access | Your team | Staff decide and verify who they are talking to. |
Handoff rules
Write down where the agent stops.
When it does, your team sees the whole chat, not a summary.
- 01
A maintenance emergency
The instructions tell the agent to share the emergency line and stop.
- 02
A deposit dispute
The agent hands the chat to the property manager.
- 03
A routine repair request
The agent creates a support ticket for maintenance.
What your team sees
Plan limits
Pick the plan from the limits, not the price.
Repair tickets need the mailbox, which starts on Hobby ($40 a month) with 1 mailbox and 1 seat. A team with leasing and maintenance staff needs Standard ($150): 2 mailboxes, 3 seats, and at most 3,999 one-credit replies. Each building with different policies can have its own agent: 2 on Standard, 5 on Pro.
See full pricing| Plan | Price per month | Credits per month | AI agents | Seats, owner included | Live chat and mailbox | Hide Chatsy branding |
|---|---|---|---|---|---|---|
| Free | $0 | 40 | 1 | 1 | No | No |
| Hobby | $40 | 500 | 1 | 1 | Yes | No |
| Standard | $150 | 4,000 | 2 | 3 | Yes | Yes |
| Pro | $500 | 15,000 | 5 | 5 | Yes | Yes |
| Enterprise | Custom | 100,000 | 10 | 10 | Yes | Yes |
Credits are charged per AI response, from 1 to 30 depending on the model. A reply that would reach the monthly allowance is blocked, and unused credits do not roll over. How credits are counted
Set it up
Four steps, one pilot review.
Record a baseline before the test, use the same time window after it, and keep the result tied to your own conversation data.
- 01
Add the sources
Add each property page and the pet, parking, and move-in policies as One page sources, upload the resident handbook as a PDF, and use Write an answer for the emergency maintenance number.
- 02
Test in the private playground
Choose Open playground on the agent overview and ask the test questions above. Only you can see this chat. When an answer is wrong, fix the source and ask again.
- 03
Turn on the handoff
In Settings, then Modules, turn on Live chat to add the Escalate to Human tool, and Mailbox if unresolved questions should become numbered email tickets. Both need Hobby or higher.
- 04
Publish the widget
Turn on Allow public chats, then paste the script from the Deploy panel just before </body>. Turning public access off stops the widget from loading.
Sample measurement checklist
Pilot review
Pilot review progress: 0/4Not a fit
When Chatsy is the wrong choice.
- Residents expect rent balances, payments, or lease documents in the chat.
- Repair requests must land in your property management software automatically.
- You want the bot to grant building access or share entry codes.
- Availability changes daily and nobody will update the listing pages.
Questions before setup
Decide the rules before customers see it.
Test one narrow workflow first.
Start with five real questions, remove sensitive data, and compare every answer with the source your team approved.
No credit card required