AI Chatbot for Logistics & Shipping

The logistics industry runs on information. Shippers want to know where their freight is, when it will arrive, and how much it will cost. Receivers want delivery windows and proof of delivery. Claims teams need incident reports and documentation. All of this information exists in your systems, but accessing it typically requires a phone call or email to your customer service team. The result is that WISMO (Where Is My Shipment/Order) calls consume 40% or more of logistics support volume.

Eliminating WISMO Calls

Where-is-my-shipment inquiries are the single largest category of customer contact in logistics. They are also the most automatable. Chatsy integrates with your TMS and tracking systems to provide real-time shipment status, location updates, and estimated delivery times through conversational AI. Customers get instant answers rather than waiting on hold, and your support team is freed from the repetitive task of looking up tracking numbers and reading back status updates.

Rate Quotes Without the Wait

Rate quote requests are a revenue opportunity that depends on response speed. A shipper requesting quotes from multiple carriers will book with whoever responds first with a competitive rate. Chatsy handles standard rate quote requests by collecting origin, destination, freight details, and service level requirements, then providing instant quotes based on your rate tables. Complex or custom shipments are routed to your pricing team with complete details already gathered, dramatically reducing response time.

Claims Processing and Documentation

Freight claims are time-consuming for both customers and your operations team. They require detailed incident reports, photographs, shipping documents, and damage descriptions. Chatsy streamlines this process by collecting all required claim information through conversational prompts, validating that documentation is complete, and creating claim records in your system. Customers receive immediate claim numbers and status tracking, reducing the frustration and follow-up calls that accompany the traditional claims process.

Pickup Scheduling and Dispatch

Scheduling pickups involves collecting address details, pickup windows, freight descriptions, and special handling requirements. Chatsy automates this intake process, ensuring all necessary information is collected before routing to dispatch. Drivers receive complete pickup details, reducing failed pickups and improving operational efficiency. Customers can schedule, modify, and cancel pickups through self-service chat rather than calling your dispatch team.

Customs and International Shipping FAQ

International shipments generate a high volume of questions about customs documentation, duty estimates, prohibited items, and transit times. These questions are complex but largely consistent. Chatsy provides instant answers to common customs and international shipping questions using your documentation, reducing the burden on your international logistics team and helping shippers prepare proper documentation the first time.