AI Chatbot for Logistics & Shipping
Eliminate WISMO calls, automate rate quotes, and streamline claims processing. AI built for freight and logistics operations.
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Trusted by teams across SaaS, ecommerce, and agencies
Problem
Logistics & Shipping support is broken
Your best agents spend most of their time on repetitive questions instead of problems that actually require human judgment. The cost of slow response times is always higher than the cost of automation.
Solution
Trusted resolution at scale
Chatsy gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.
How it works
Launch your logistics & shipping support agent in hours
Connect your TMS
Integrate with your transportation management and tracking systems for real-time shipment data access.
Configure rate tables
Upload rate tables, service levels, and pricing rules so the AI can provide instant quotes.
Set up claim workflows
Define claims intake requirements, documentation checklists, and routing rules for your operations team.
Deploy & monitor
Launch on your customer portal and website. Track WISMO reduction, quote conversion, and claims efficiency.
Results
Real impact for logistics & shipping teams
Frequently asked questions
Can Chatsy integrate with our TMS?
Yes, Chatsy integrates with popular transportation management systems including Oracle TMS, SAP TM, MercuryGate, and others via API. Real-time shipment data, tracking updates, and rate information are accessible to the AI for instant customer responses.
How does the AI handle shipment tracking?
Connect your tracking systems and the AI provides real-time shipment status, location updates, estimated delivery times, and proof of delivery. Customers get instant answers by providing their tracking number or reference, eliminating the need to call your support team.
Can it provide accurate rate quotes?
Configure your rate tables and the AI handles standard lane and service-level quotes instantly. For complex or custom shipments that require manual pricing, the AI collects all details and routes the request to your pricing team, reducing quote turnaround time significantly.
How does the chatbot handle freight claims?
Chatsy guides customers through the claims process, collecting incident details, photographs, shipping documents, and damage descriptions. It validates that all required documentation is provided, creates the claim in your system, and provides a claim number for tracking.
Does it support international and customs inquiries?
Yes, upload your international shipping guides and customs documentation requirements. The AI answers questions about documentation needs, estimated duties, prohibited items, and transit times for international shipments, reducing errors and delays.
Is there an AI for logistics?
Yes, several layers of it. For route optimization and dispatch: Onfleet, OptimoRoute, and project44. For demand forecasting: Blue Yonder, o9, and ToolsGroup. For customer-facing tracking and rate-quote chatbots: Chatsy, FreightVana, and TMS-bundled assistants from Oracle and SAP. The fastest-deploying AI for most carriers is a customer-support chatbot that handles WISMO and rate quotes, since it doesn't require touching the operational stack.
How is AI used in logistics operations?
Common applications include real-time route optimization, ETA prediction from telematics, demand forecasting, automated dock scheduling, computer-vision freight scanning, claims-document processing, and customer-facing chatbots for tracking and rate quotes. The first wave of AI in logistics typically targets WISMO calls (40%+ of support volume) since the data is already in the TMS and the deflection is straightforward to measure.
Which AI is best for supply chain management?
Top SCM-focused AI platforms include Blue Yonder (formerly JDA), o9 Solutions, Kinaxis RapidResponse, and SAP IBP for demand and supply planning, plus project44 and FourKites for real-time visibility. For customer service inside a logistics or supply-chain operation, you'll typically pair one of those with a chatbot like Chatsy that surfaces the SCM data to customers without giving them direct access to the system.
When AI chatbot is not the right fit for logistics & shipping
We'd rather help you find the right tool than sell you the wrong one.
- Your shipments require multimodal coordination across air, ocean, and trucking that needs a dedicated dispatcher.
- Your customers are primarily EDI-integrated and do not use chat at all.
- Your tracking data is locked inside legacy carrier systems with no public API.
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