Eliminate WISMO calls, automate rate quotes, and streamline claims processing. AI built for freight and logistics operations.
Trusted by teams across SaaS, ecommerce, and agencies
Problem
Your best agents spend most of their time on repetitive questions instead of problems that actually require human judgment. The cost of slow response times is always higher than the cost of automation.
Solution
Chatsy gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.
How it works
Integrate with your transportation management and tracking systems for real-time shipment data access.
Upload rate tables, service levels, and pricing rules so the AI can provide instant quotes.
Define claims intake requirements, documentation checklists, and routing rules for your operations team.
Launch on your customer portal and website. Track WISMO reduction, quote conversion, and claims efficiency.
Results
Yes, Chatsy integrates with popular transportation management systems including Oracle TMS, SAP TM, MercuryGate, and others via API. Real-time shipment data, tracking updates, and rate information are accessible to the AI for instant customer responses.
Connect your tracking systems and the AI provides real-time shipment status, location updates, estimated delivery times, and proof of delivery. Customers get instant answers by providing their tracking number or reference, eliminating the need to call your support team.
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Collect claim documentation, validate completeness, and provide instant claim numbers and tracking.
Configure your rate tables and the AI handles standard lane and service-level quotes instantly. For complex or custom shipments that require manual pricing, the AI collects all details and routes the request to your pricing team, reducing quote turnaround time significantly.
Chatsy guides customers through the claims process, collecting incident details, photographs, shipping documents, and damage descriptions. It validates that all required documentation is provided, creates the claim in your system, and provides a claim number for tracking.
Yes, upload your international shipping guides and customs documentation requirements. The AI answers questions about documentation needs, estimated duties, prohibited items, and transit times for international shipments, reducing errors and delays.
Yes, several layers of it. For route optimization and dispatch: Onfleet, OptimoRoute, and project44. For demand forecasting: Blue Yonder, o9, and ToolsGroup. For customer-facing tracking and rate-quote chatbots: Chatsy, FreightVana, and TMS-bundled assistants from Oracle and SAP. The fastest-deploying AI for most carriers is a customer-support chatbot that handles WISMO and rate quotes, since it doesn't require touching the operational stack.
Common applications include real-time route optimization, ETA prediction from telematics, demand forecasting, automated dock scheduling, computer-vision freight scanning, claims-document processing, and customer-facing chatbots for tracking and rate quotes. The first wave of AI in logistics typically targets WISMO calls (40%+ of support volume) since the data is already in the TMS and the deflection is straightforward to measure.
Top SCM-focused AI platforms include Blue Yonder (formerly JDA), o9 Solutions, Kinaxis RapidResponse, and SAP IBP for demand and supply planning, plus project44 and FourKites for real-time visibility. For customer service inside a logistics or supply-chain operation, you'll typically pair one of those with a chatbot like Chatsy that surfaces the SCM data to customers without giving them direct access to the system.
