Accessible, multilingual, and compliant AI that improves citizen services while reducing staff burden and wait times.
Trusted by teams across SaaS, ecommerce, and agencies
Problem
Your best agents spend most of their time on repetitive questions instead of problems that actually require human judgment. The cost of slow response times is always higher than the cost of automation.
Solution
Chatsy gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.
How it works
Set up citizen service categories, permit types, FAQ content, and multilingual settings for your jurisdiction.
Connect to your case management, permitting, and benefits systems for real-time status and eligibility data.
Add the WCAG-compliant chat widget to your government website and citizen portal.
Track citizen satisfaction, inquiry volume reduction, and accessibility compliance metrics.
Results
Yes, Chatsy meets WCAG 2.1 AA standards and is designed with Section 508 compliance in mind. The chat interface supports screen readers, keyboard-only navigation, high-contrast modes, and text resizing. Accessibility is a core feature, not an afterthought.
Chatsy supports 50+ languages with automatic language detection. Citizens interact in their preferred language without any configuration needed. The AI is trained on civic and government terminology to ensure accurate, appropriate translations.
We'd rather help you find the right tool than sell you the wrong one.
Related resources
Find the right AI agent for your industry or use case.
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Citizens check application status, required documents, and timelines without calling or visiting your office.
Chatsy integrates with common government platforms and case management systems via API. Permit status, benefit eligibility, and application tracking data can be accessed in real time. We work with your IT team to ensure integration meets your security and procurement requirements.
Chatsy offers transparent, predictable pricing without per-agent or per-department fees. Government agencies typically see ROI within the first quarter through reduced call volume and walk-in traffic. We also support government procurement processes and can provide the documentation needed for budget approval.
Yes, connect your case management or permitting system and citizens can check application status, see required documents, and get timeline estimates instantly. This dramatically reduces the status inquiry calls and office visits that consume staff time.
US federal agencies use a mix of AI tools depending on use case and authorization. Common authorized tools include Microsoft Copilot for Government, Google Workspace AI for the public sector, and Claude/ChatGPT through FedRAMP-authorized integrations. The DoD has its own LLM efforts, and agencies like the SSA and IRS deploy citizen-facing chatbots through approved vendors. Always verify a vendor's FedRAMP and ATO status before procurement, Chatsy does not currently hold FedRAMP authorization.
For consumer use, ChatGPT, Claude, Gemini, and DeepSeek all offer free tiers with daily limits. For deploying a chatbot on a government site, fully free options are rare, Tawk.to has free live chat without AI, while open-source options (LibreChat, Open WebUI on top of self-hosted models) require infrastructure and engineering effort. Hosted platforms with free tiers like Chatsy include AI but cap monthly conversations.
It depends on the agency and the data involved. Several agencies allow ChatGPT for unclassified, non-sensitive tasks; many restrict the public ChatGPT and instead use ChatGPT Enterprise or Microsoft Copilot under enterprise agreements that prevent training on inputs. Always check your agency's AI use policy and never paste classified, CUI, or PII into a non-authorized tool.
