Chatsy vs Kayako
Modern AI Support to Replace Your Legacy Helpdesk
Kayako was a pioneering helpdesk, but development has stalled and the UI feels dated. Chatsy is the modern, AI-powered alternative your team deserves.
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Which is right for you?
Feature comparison
Kayako pricing
Custom pricing, contact sales
Chatsy pricing
Free tier available, Pro from $40/mo
Why teams switch to Chatsy
Based on feedback from teams who migrated from Kayako.
Kayako was once a leading name in helpdesk software, trusted by thousands of businesses for multi-channel customer support. The platform offered a solid combination of ticketing, live chat, and customer journey tracking. But the support software landscape has evolved dramatically, and Kayako hasn't kept pace.
A Platform Frozen in Time
Long-time Kayako users have noticed the signs: slower feature releases, an aging interface, and a growing gap between what Kayako offers and what modern support tools deliver. AI capabilities are minimal. The UI feels like it belongs to a previous era. Integration options are limited compared to newer platforms. For teams evaluating their support stack, the question becomes: is Kayako still the right choice?
The Modern Alternative
Chatsy represents the next generation of customer support software. AI-powered resolution handles routine inquiries automatically. The knowledge base CMS enables customer self-service. Live chat with seamless human takeover ensures complex issues get personal attention. Everything is designed for how support works today, not how it worked a decade ago.
A Smooth Transition
Moving from Kayako doesn't have to be painful. Export your knowledge base articles and ticket templates, import them into Chatsy, and your AI starts learning immediately. Your team gets a modern interface, powerful AI tools, and a platform that's actively developed and improved every week.
Frequently asked questions
Is Kayako still a viable helpdesk option?
Kayako still functions, but development has slowed significantly. If you need a modern, AI-powered support platform with active development and regular updates, Chatsy is a stronger choice for the long term.
How easy is it to migrate from Kayako to Chatsy?
The migration is straightforward. Export your knowledge base articles and customer data from Kayako, import them into Chatsy, and the AI begins learning from your content immediately. Most teams complete the transition in a day.
Does Chatsy offer ticketing like Kayako?
Yes. Chatsy includes a full ticketing system with assignment, priority levels, tags, and SLA tracking. Combined with AI-powered resolution, your team handles fewer tickets while customers get faster answers.
What happens to my Kayako data if I switch?
You can export all your data from Kayako before switching. Knowledge base articles import directly into Chatsy. Historical ticket data can be archived for reference.
Is Chatsy more expensive than Kayako?
Kayako uses custom pricing that often requires contacting sales. Chatsy offers transparent pricing with a free tier and Pro plans starting at $40/month. Most teams find Chatsy offers better value with more features included.