Modern AI Support to Replace Your Legacy Helpdesk
Kayako was a pioneering helpdesk, but development has stalled and the UI feels dated. Chatsy is the modern, AI-powered alternative your team deserves.
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Based on feedback from teams who migrated from Kayako.
Kayako still functions, but development has slowed significantly. If you need a modern, AI-powered support platform with active development and regular updates, Chatsy is a stronger choice for the long term.
The migration is straightforward. Export your knowledge base articles and customer data from Kayako, import them into Chatsy, and the AI begins learning from your content immediately. Most teams complete the transition in a day.
Yes. Chatsy includes a full ticketing system with assignment, priority levels, tags, and SLA tracking. Combined with AI-powered resolution, your team handles fewer tickets while customers get faster answers.
| Modern UI | Dated | Modern |
| Active Development | Stalled | Weekly updates |
| Free Tier |
| Multiple AI Models | 15+ models |
Kayako pricing
Custom pricing, contact sales
Chatsy pricing
Free tier available, Hobby from $35/mo
Transparent pricing with a free tier
You can export all your data from Kayako before switching. Knowledge base articles import directly into Chatsy. Historical ticket data can be archived for reference.
Kayako uses custom pricing that often requires contacting sales. Chatsy offers transparent pricing with a free tier and Pro plans starting at $35/month. Most teams find Chatsy offers better value with more features included.
Kayako has historically been used by mid-sized SaaS, e-commerce, and B2B services teams that wanted multi-channel ticketing without the complexity of Zendesk or Salesforce. Its on-premise deployment option attracted regulated industries and government users with data-residency requirements. Many of those teams are now reevaluating because Kayako's development pace has slowed compared to AI-native alternatives.
Kayako uses custom pricing that's typically only quoted by their sales team, which makes apples-to-apples comparisons difficult. Public sources have referenced plans starting around $30/agent/month historically, but current pricing varies by deployment and contract terms. Chatsy publishes a transparent free tier and a $35/month Hobby plan with no per-agent fees. {{VERIFY: Kayako current pricing | needs source}}
Kayako offers standard security practices including TLS in transit and encryption at rest, with on-premise deployment available for stricter data residency. Specific certifications and audit reports vary by deployment type and contract; verify current SOC 2 / ISO 27001 status directly with Kayako before procurement. {{VERIFY: Kayako certifications | needs source}}
