Head-to-Head Comparison
Chatsy vs Kayako
Kayako now combines an AI support agent with a full help desk and expert-led rollout options. Chatsy is a narrower, self-managed option for web support, knowledge, mailbox workflows, and selected actions.
Quick verdict
Which is right for you?
Pick Kayako for AI on an existing help desk or an expert-led rollout. Pick Chatsy to set up web support yourself.
Choose Kayako if…
- You want an AI agent layered onto an existing help desk
- You want a broader help-desk platform with several service channels
- You prefer an expert-led implementation and rollout process
Choose Chatsy if…
- You would rather set up and run the agent yourself than book an expert-led rollout
- You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
Feature comparison
| Feature | Kayako | Chatsy |
|---|---|---|
| In both | ||
| AI support agent | Included | Included |
| Live chat | Included | Included: Hobby and up |
| Ticketing | Included | Included: Hobby and up |
| Knowledge base | Included | Included: Hobby and up |
| Where Kayako is stronger | ||
| Channel breadth | Full help desk | Web chat and mailbox |
| AI over an existing help desk | Included | Not included |
| Rollout model | Expert-led options | Self-managed |
| Works differently | ||
| AI model choice | Kayako-managed | Plan-dependent |
| Pricing | ||
| Pricing model | Resolution-based AI pricing and sales-assisted help-desk scope Kayako pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Kayako Resolution-based AI pricing and sales-assisted help-desk scope Kayako pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Kayako details in the vendor sources below before you decide.
Where Kayako is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- AI over an existing desk
- Kayako currently positions its AI agent as an option for teams that want to keep an existing service platform.
- Full help-desk option
- Kayako also offers email, chat, ticketing, shared inbox, knowledge, and customer context in its broader platform.
- Expert-led rollout
- The current offer emphasizes hands-on help with training, integration, and deployment.
- Resolution pricing
- AI pricing is framed around resolved work rather than a simple comparison of seat prices.
Check before you decide, then move one workflow at a time.
- Rollout model
- Kayako emphasizes expert help with training and integration. Chatsy is more self-managed. Decide whether your team values services-led rollout or direct administrative control.
- Existing help desk
- Kayako can be evaluated as an AI layer without replacing the current desk. Compare that option with a separate Chatsy workflow before assuming migration is required.
- Resolution definition
- For resolution-based pricing, confirm what counts as resolved, how reopened work is treated, what is included, and how disputed resolutions are handled.
- Security review
- Use current official security and privacy documents from both vendors. Confirm data location, subprocessors, retention, access controls, certifications, and contract commitments for the exact service in scope.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Yes. Kayako currently markets both an AI support agent and a full help desk. Evaluate its current channels, integrations, rollout model, pricing, and contract terms rather than relying on older accounts of the product.
Effort depends on the channels, ticket fields, automations, integrations, reports, and history you use. Chatsy accepts supported knowledge sources, but this record does not establish a one-click import for Kayako tickets or customer data. Validate a sample before setting a timeline.
Chatsy includes mailbox and ticket follow-up, but it should not be treated as feature-for-feature parity with Kayako's full help desk. Verify the assignment, status, priority, reporting, SLA, and channel controls your team uses in the current product.
Export access and formats depend on Kayako's current product and contract. Chatsy can use supported knowledge-source formats, but historical tickets and customer timelines are not promised as direct imports here. Agree on an archive, retention, and access plan before cancellation.
Neither product is always cheaper. Kayako currently describes resolution-based pricing for its AI agent, while the broader platform can require a sales conversation. Chatsy uses plan limits for seats, agents, and message credits. Compare the same channels, volume, human team, and rollout support.
Kayako now targets teams that want an AI agent on top of an existing service desk as well as teams considering its full help-desk platform. Fit depends on channel breadth, existing systems, rollout support, and how the contract defines a resolved ticket.
Kayako currently presents resolution-based pricing for its AI agent and a sales-assisted path for broader help-desk needs. Check Kayako's official pricing page and proposal for the current resolution definition, included services, channels, and contract terms. Compare those with Chatsy's current published plan limits.
Kayako publishes security statements for its current service, but a comparison page cannot establish the controls that apply to your contract. Review Kayako's current official security and privacy documentation, then verify data location, subprocessors, retention, access controls, certifications, and contractual commitments with the vendor.
Related resources
Test Chatsy before you switch
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