Chatsy vs Front
Beyond the Shared Inbox, AI-Powered Customer Support
Front is a powerful shared inbox, but it's not a helpdesk. Chatsy combines AI chatbots, live chat, and ticketing in one purpose-built support platform.
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Which is right for you?
Feature comparison
Front pricing
$19-229/seat/mo depending on tier
Chatsy pricing
Free tier available, Hobby from $35/mo
Why teams switch to Chatsy
Based on feedback from teams who migrated from Front.
Frequently asked questions
Is Chatsy a replacement for Front?
It depends on your needs. If you primarily need shared inbox for internal email collaboration, Front is great. If you need AI-powered customer support with chatbots, live chat, and a knowledge base, Chatsy is the better fit.
Does Chatsy have shared inbox features?
Yes, Chatsy includes shared inbox capabilities for managing customer conversations. But it goes further with AI-powered resolution, live chat, and an integrated knowledge base that Front doesn't offer.
Can I use Chatsy and Front together?
Yes! Many teams use Front for internal email collaboration and Chatsy for customer-facing support. The two products complement each other well.
How is Chatsy's pricing different from Front?
Front charges $19-229 per seat per month. A 10-person team on their Growth plan ($59/seat) pays $590/month. Chatsy's Hobby plan at $35/month covers your entire team with no per-seat fees.
Does Chatsy support email-based customer support?
Yes. Chatsy handles email support alongside chat, with AI that can draft responses, categorize inquiries, and route to the right team. You get email support plus AI chatbot and live chat in one platform.