Head-to-Head Comparison
Chatsy vs Front
Front combines an AI customer-service platform with shared inboxes and team collaboration. Chatsy is a narrower option for a website agent, approved knowledge, mailbox and ticket workflows, and selected actions.
Fit by use case
Which is right for you?
Pick Front when teams collaborate on email in shared inboxes. Pick Chatsy when a website support agent is the main requirement.
Choose Front if…
- Your team primarily handles customer communication through email
- You need strong internal collaboration features like shared drafts and comments
- You are an operations or account management team, not a support team
Choose Chatsy if…
- Website chat is your main support channel, with email for follow-up
- You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
- You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month
When Chatsy is not a fit
- Your team works email, SMS, WhatsApp, and chat in Front's shared inboxes. Chatsy covers website chat and forwarded support email only.
- You need Front's team collaboration features like shared drafts, internal comments, and @mentions across all communication channels, not just support tickets.
- Your workflow involves managing external communications (vendor emails, partner messages) alongside customer support in a single unified inbox.
Feature comparison
| Feature | Front | Chatsy |
|---|---|---|
| In both | ||
| AI customer service | Included | Included |
| Shared inbox | Included | Included: Hobby and up |
| Website live chat | Included | Included: Hobby and up |
| Knowledge and tickets | Included | Included: Hobby and up |
| Human handoff | Included | Included: Hobby and up |
| Where Front is stronger | ||
| Collaborative drafts and comments | Included | Not included: Not equivalent |
| External business communication | Broad | Support-focused |
| Works differently | ||
| AI model choice | Front-managed | Plan-dependent |
| Pricing | ||
| Pricing model | Billed annually: Starter $25 per seat a month (up to 10 seats), Professional $65 (up to 50), Enterprise $105 with AI Copilot included. Copilot add-on $20 per seat. Autopilot AI agent from $0.39 per conversation (checked November 12, 2026) Front pricing | Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. |
Front Billed annually: Starter $25 per seat a month (up to 10 seats), Professional $65 (up to 50), Enterprise $105 with AI Copilot included. Copilot add-on $20 per seat. Autopilot AI agent from $0.39 per conversation (checked November 12, 2026) Front pricingChatsy Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan. | ||
We make Chatsy, so check current Front details in the vendor sources below before you decide.
What the same team would pay
Three people answer customer email and website chat. Vendor prices checked on November 12, 2026.
| Feature | Front | Chatsy |
|---|---|---|
| Plan in this example | Professional, billed annually | Standard |
| Monthly price for the team | 3 seats × $65 = $195 a month | $150 a month (or $1,500 a year) with 3 seats, owner included |
| How AI use is billed | Autopilot AI agent from $0.39 per conversation, final rate from sales. Copilot is a $20 per seat add-on | Credits per AI response: 1 to 10 depending on the model |
| AI use included | Billed per conversation on top of seats | 4,000 credits a month: at most 3,999 responses at 1 credit or 399 at 10 credits. No top-ups or overages |
Front's $195 excludes Autopilot conversations and Copilot. Chatsy's $150 includes AI responses up to the credit cap. A Front conversation and a Chatsy AI response are different units, so do not divide one price by the other.
Where Front is stronger
Check these product differences against your current channels, plan limits, and support workflow.
- Customer-service AI
- Front now positions AI within its customer-service platform, not as a minor inbox add-on.
- External communication
- The workspace can support customer communication and other collaborative message workflows.
- Workflow controls
- Rules, routing, team administration, and reporting support established communication operations.
Check before you decide, then move one workflow at a time.
- Shared inbox scope
- Front can cover customer and other external communication. Chatsy is focused on support conversations. Keep Front if vendor, partner, or account-management mail belongs in the same collaborative workspace.
- Collaboration features
- Do not assume Chatsy matches Front's drafts, comments, mentions, assignments, and rules. Run the real review-and-reply workflow with the intended team.
- AI scope
- Both vendors now offer AI customer-service capabilities. Compare answer quality, source controls, supported channels, review tools, usage terms, and handoff behavior using the same test set.
- Pricing and security
- Front's published prices are billed annually and Autopilot is priced from $0.39 per conversation, with a sales conversation for the final rate. Chatsy does not offer SOC 2, a HIPAA BAA, or SSO today. Confirm security requirements in writing before you move.
Plan support workload with your own inputs
Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.
Frequently asked questions
Related resources
Test Chatsy before you switch
Create an account, add approved support content, and review test answers before you publish the agent.
Free account, no credit card required