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Head-to-Head Comparison

Chatsy vs Re:amaze

Re:amaze combines an AI agent, shared inbox, commerce integrations, live chat, FAQ, and several customer channels. Chatsy is a narrower web-support option that answers from approved knowledge; its Shopify connector is planned.

Try Chatsy freeView pricing

At a glance

In both4
Where Re:amaze is stronger8
Works differently1
See the full table

Quick verdict

Which is right for you?

Pick Re:amaze when agents take store actions across many channels and brands. Pick Chatsy when website answers and a human handoff cover the job.

Choose Re:amaze if…

  • You need a commerce help desk with several customer channels
  • Agents must take store actions from the conversation workspace
  • You operate multiple brands or commerce platforms supported by Re:amaze

Choose Chatsy if…

  • Most store questions are about shipping, returns, and products, which your own pages already answer
  • You want to pick the AI model: paid plans add models from OpenAI, Anthropic, Google, Meta, Mistral, and DeepSeek
  • You want to start free with no credit card, then pay a published price: $40, $150, or $500 a month

Feature comparison

Chatsy vs Re:amaze: Feature comparison
FeatureRe:amazeChatsy
In both
AI support agentIncludedIncluded
Live chatIncludedIncluded: Hobby and up
Shared inboxIncludedIncluded: Hobby and up
Knowledge and ticketsIncludedIncluded: Hobby and up
Where Re:amaze is stronger
Shopify integrationIncludedNot included: Not available yet
Shopify write actionsIncludedNot included
Other native commerce platforms

WooCommerce, BigCommerce, and more

Not included: Not currently listed
Native channel breadth

Email, chat, social, SMS, voice, and more

Web chat and mailbox

Works differently
AI model choice

Re:amaze-managed

Plan-dependent

Pricing
Pricing model

User-based and conversation-based options with AI usage terms

Re:amaze pricing
Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan.
Re:amaze

User-based and conversation-based options with AI usage terms

Re:amaze pricing
Chatsy
Free $0 · Hobby $40 · Standard $150 · Pro $500Per month. Enterprise uses a sales quote. Message credits, AI agents, and seats are set per plan.

We make Chatsy, so check current Re:amaze details in the vendor sources below before you decide.

Where Re:amaze is stronger

Check these product differences against your current channels, plan limits, and support workflow.

Commerce workspace
Store data and supported commerce actions are available near the customer conversation.
Shared inbox and channels
Email, chat, social, SMS, voice, and other supported channels can feed the service workspace.
AI Agent
The current AI Agent can use configured support content and connected store information.
E-commerce platform coverage
Re:amaze supports Shopify alongside other established commerce platforms and multi-brand workflows.

Check before you decide, then move one workflow at a time.

E-commerce specificity
Re:amaze includes commerce and channel features that a web agent does not replace. Map each store lookup, write action, proactive message, and agent workflow separately.
Multi-brand management
If you operate multiple storefronts, Re:amaze's multi-brand support lets you manage all from one inbox. Verify whether Chatsy's workspace structure supports your multi-brand needs.
Pricing comparison
Model Re:amaze user-based or conversation-based terms against the Chatsy tier that fits the required seats and usage. Include AI resolutions, channels, and retained commerce systems.
AI and security review
Test both agents with the same approved question set. Review current official security documents for retention, data location, access controls, subprocessors, certifications, and contract commitments.

Plan support workload with your own inputs

Enter your conversation volume, team size, handling cost, and target. The calculator shows the workload left for people and does not estimate vendor prices.

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Frequently asked questions

Re:amaze offers a broader commerce workspace with store actions. Chatsy's Shopify connector is planned, so today it answers from your store content and hands order, return, and refund questions to your team.

Use the current official pricing pages. Re:amaze offers user-based and conversation-based structures, with plan and AI terms to consider. Chatsy caps seats, agents, messages, models, and actions by tier. Include the cost of any commerce or channel system Chatsy does not replace.

Chatsy's chat widget installs on WooCommerce and BigCommerce stores with setup guides, and a Shopify connector is planned. It has no store connector today, so order data stays in your commerce platform.

Approved FAQ and support content can be added through Chatsy-supported source formats. Do not assume Re:amaze conversations, channels, rules, store actions, multi-brand settings, or reports transfer directly. Test a representative content set before planning a cutover.

Yes. Re:amaze currently offers an AI Agent grounded in configured help content and connected store data. Compare it with Chatsy using the same approved questions, store-data checks, uncertain cases, and human-handoff tests.

Sources

Related resources

Other comparisons

Test Chatsy before you switch

Create an account, add approved support content, and review test answers before you publish the agent.

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Free account, no credit card required