Head-to-Head Comparison

Chatsy vs Re:amaze

E-Commerce Support That Scales With AI

Re:amaze is solid for Shopify support, but Chatsy offers more powerful AI, better scalability, and a complete support platform that grows with your business.

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Quick Verdict

Choose Re:amaze if you're a small Shopify store with 1-2 agents and want the most affordable multi-channel inbox with native Shopify integration starting at $29/agent. Choose Chatsy if you need AI that autonomously resolves customer inquiries and a platform that scales without per-agent cost increases: Re:amaze's AI is basic and development has slowed.

Which is right for you?

Choose Re:amaze if you need:

You are a small Shopify store with 1-2 support agents
You need the most affordable multi-channel inbox available
You prefer a simple, no-frills support tool over advanced AI capabilities

Choose Chatsy if you need:

You want AI to resolve most customer inquiries automatically
You need a platform that scales without per-agent cost increases
You want support for multiple e-commerce platforms, not just Shopify

Feature comparison

Feature	Re:amaze	Chatsy
AI Chatbot	Basic	Advanced
Live Chat
Shopify Integration
Knowledge Base CMS	Basic	Full

Why teams switch to Chatsy

Based on feedback from teams who migrated from Re:amaze.

Advanced AI that resolves inquiries automatically

No per-agent pricing, scale your team freely

Rapid feature development and regular updates

When not to switch

You run an e-commerce store and rely on Re:amaze's built-in FAQ embeddable widgets, push notifications, and live customer activity monitoring on your storefront.
Your team uses Re:amaze's multi-brand support to manage separate storefronts from a single dashboard with brand-specific routing.
You need Re:amaze's built-in status page and push campaign features as part of your customer communication stack.

Sources

Re:amaze pricing Re:amaze product overview IBM customer service automation guide

Frequently asked questions

How does Chatsy compare to Re:amaze for Shopify stores?

Both integrate with Shopify for order data access, but Chatsy's AI can autonomously handle order inquiries, returns, and product questions. Re:amaze requires more manual agent involvement for routine tasks.

Is Chatsy more expensive than Re:amaze?

For small teams, Re:amaze starts lower at $29/agent. But Chatsy's Hobby plan at $35/month covers your entire team with no per-agent fees. For teams of 2+ agents, Chatsy is typically more affordable.

Does Chatsy support WooCommerce and other e-commerce platforms?

Yes! Chatsy integrates with Shopify, WooCommerce, BigCommerce, and other platforms. Re:amaze is primarily Shopify-focused.

Related Resources

AI Customer Support Blog Calculate Your Savings

Other comparisons

vs Intercom vs Zendesk vs Freshdesk vs Drift vs Tidio vs Crisp vs LiveChat vs HubSpot Chat vs Tawk.to vs Gorgias vs Help Scout

Re:amaze pricing

$29-69/agent/mo, per-agent pricing

Chatsy pricing

Free tier available, Hobby from $35/mo

Deep e-commerce integrations beyond just Shopify

Full knowledge base CMS for self-service

Seamless human takeover with agent workspace

IBM customer service automation guide

Can I migrate from Re:amaze to Chatsy?

Yes. Export your knowledge base content and FAQ articles from Re:amaze, then import them into Chatsy. Most teams complete the migration in a few hours.

Is Re:amaze still actively developed?

Re:amaze continues to operate, but as a smaller company, feature updates have slowed compared to larger platforms. Chatsy ships new features and improvements weekly.