Engineering

Engineering deep-dives into building scalable, reliable AI systems for customer support.

2 articlesRSS feed

All articles in Engineering

12 sections
1. Decide why you are moving
2. Build a cost worksheet
3. Inventory the data contract
Pinecone to pgvector: a migration guide
Plan a Pinecone to pgvector migration with a reproducible cost model, schema design, backfill, dual writes, relevance checks, cutover, and rollback.
Dec 10, 2024 · 7 min read
11 sections
1. Start with a workload table
2. Separate online and background work
3. A worked capacity example
How to scale a RAG system
A practical guide to scaling document ingestion, retrieval, and answer generation with queues, tenant isolation, caching, and measurements you can reproduce.
Nov 28, 2024 · 7 min read

Build an agent from your support content

Add approved help content, test its answers, and decide when a person takes over.

Start with your help content See features

No credit card required