Multimodal AI in Customer Support: What's Real in 2026
Vision, voice, and screen-sharing models are in production for support. Here's what actually works, what is still hype, and what it costs per interaction.
May 20, 2026 · 12 min read
AI & Technology
Articles about AI & Technology - insights and guides for better customer support.
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- 01AI Chatbot Evaluation and Testing: A Support Team Playbook for 2026May 20, 2026 · 11 min read
- 02AI Chatbot Prompt Injection Defenses in 2026: What Works, What Does NotMay 20, 2026 · 12 min read
- 03Long Context vs RAG for Customer Support in 2026: When Stuffing the Prompt Beats RetrievalMay 20, 2026 · 13 min read
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AI Agents vs Chatbots in 2026: What's the Real Difference?
Chatbots respond. Agents take action. The terminology is a mess. Here's how to tell them apart and pick the right one for your use case.
May 16, 2026 · 11 min read
AI Search vs Traditional Search for Help Centers: Which Wins in 2026
Semantic AI search vs keyword search for docs and support. Real costs, latency, and the four scenarios where each one wins.
May 16, 2026 · 11 min read
Browser-Using AI Agents for Customer Support: What They Actually Do in 2026
Claude Computer Use, OpenAI Operator, browser-use, Browserbase. Real prices, real speeds, real support use cases, and where they fail today.
May 16, 2026 · 12 min read
MCP for Customer Support: What It Is and How to Use It in 2026
Model Context Protocol turns 18 months old and finally has enough servers to matter. Here's how support teams should actually use it.
May 16, 2026 · 10 min read
Voice AI for Customer Support in 2026: What Works, What Doesn't
Voice agents are real and growing fast. Most workflows still belong on chat. Here's the honest map of what voice AI can and can't do today.
May 16, 2026 · 11 min read
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