Industry Guides

Articles about Industry Guides - insights and guides for better customer support.

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9 sections
1. Why Q4 2026 will be worse than 2025
2. The 12-week countdown
3. The five tickets to automate first
Black Friday 2026 Customer Support: The 12-Week Countdown That Actually Works
Mid-May is the right time to start prepping BFCM 2026 support. A 12-week countdown with concrete milestones, real benchmarks, and Q4-specific AI configs.
May 16, 2026 · 13 min read

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