AI

Explore artificial intelligence trends, capabilities, and applications in customer service and support.

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10 sections
1. Do not start with a headline benchmark
2. Build a support-specific test set
3. Test tool calls as transactions
GPT-5 for customer support: what to test
A practical evaluation plan for using GPT-5 in customer support, covering grounded answers, tool calls, multi-turn cases, cost, latency, rollout, and rollback.
Feb 7, 2026 · 7 min read
9 sections
1. The Evolution of Support AI: A Four-Generation Journey
2. What Makes Modern AI Truly "Understand"?
3. The Human-AI Collaboration Model
Future of Customer Support: AI That Understands
How contextual AI agents are revolutionizing customer support with human-like understanding. Trends shaping the next decade.
Dec 5, 2024 · 11 min read
11 sections
1. Where each retriever helps
2. Keyword retrieval in PostgreSQL
3. Vector retrieval with the same boundary
Hybrid search explained
Combine keyword and vector retrieval without inventing a universal accuracy gain. Includes PostgreSQL queries, reciprocal rank fusion, and an evaluation plan.
Nov 20, 2024 · 7 min read

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