AI Chatbot Pilot Program: A 4-Week Plan That Doesn't Fail
Most chatbot pilots stall because there is no scope, no success criteria, and no kill switch. This is the four-week plan that fixes all three.
May 20, 2026 · 12 min read
Strategy
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B2B vs B2C AI Chatbots: Different Patterns for Different Customers
B2B chatbots talk to logged-in users with complex workflows. B2C chatbots handle anonymous visitors asking simple questions. The design decisions diverge from day one.
May 20, 2026 · 10 min read
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