Product

Chatsy product updates, new features, and platform announcements to help you get the most from your AI agents.

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9 sections
1. The Problem with AI-Only Support
2. Introducing Seamless Handoff
3. Key Features Deep Dive
Live Chat & Human Takeover for AI Support
Seamless live chat with human takeover is here. AI agents now hand off to humans in real-time with full conversation context.
Jan 13, 2026 · 12 min read
8 sections
1. What query expansion changes
2. Preserve details that change the answer
3. A small implementation
AI query expansion for better retrieval
Learn when query expansion helps a support agent find the right source, how to implement it, and how to test it without hiding retrieval mistakes.
Dec 15, 2024 · 6 min read

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