Glossary

Vector Search

Vector search is a method of finding information based on semantic meaning rather than exact keyword matches. It works by converting text into numerical representations (vectors/embeddings) and finding the most similar vectors in a database. Also called semantic search or similarity search.

How it works

Traditional keyword search requires exact word matches — searching for "pricing" will not find a document about "cost" or "fees." Vector search understands that these words are semantically related. It converts both the query and all documents into high-dimensional vectors using embedding models, then finds the documents whose vectors are closest to the query vector.

Vector databases like pgvector, Pinecone, and Weaviate store these embeddings and perform fast similarity searches. The quality of vector search depends on the embedding model used — better models create more accurate semantic representations.

Why it matters

Vector search is essential for AI chatbots because customers phrase questions in unpredictable ways. A customer asking "how do I change my subscription" should match a knowledge base article titled "Manage your plan" even though no words overlap. Vector search bridges this vocabulary gap, making AI chatbots significantly more helpful than keyword-based search.

How Chatsy uses vector search

Chatsy uses pgvector for vector search as part of its hybrid search system. When a customer asks a question, the query is embedded into a vector and compared against all knowledge base content embeddings to find semantically relevant passages. This is combined with BM25 full-text search for maximum recall.

Real-world examples

Synonym matching in support queries

A customer searches for "refund policy" but the help article is titled "Returns and money-back guarantee." Vector search finds the article because both phrases share semantic meaning, where keyword search would return zero results.

Multilingual query resolution

A Spanish-speaking customer types "como cancelar mi cuenta" and the vector search matches it to an English knowledge base article about account cancellation — because multilingual embedding models map both phrases to a similar region in vector space.

Handling typos and shorthand

A customer types "cant login 2fa broken" — informal, abbreviated text. Vector search still matches it to a well-written article titled "Troubleshooting two-factor authentication issues" because the semantic intent is the same.

Key takeaways

Vector search matches by meaning rather than exact keywords, bridging the vocabulary gap between customers and documentation
Embedding models convert text into high-dimensional numerical vectors where similar meanings cluster together
Vector databases (pgvector, Pinecone, Weaviate) are purpose-built for fast similarity search at scale
Search quality depends directly on the embedding model — better models produce more accurate semantic representations
Vector search is most effective when combined with keyword search in a hybrid approach for maximum recall

Frequently asked questions

How is vector search different from keyword search?

Keyword search matches exact words. Vector search matches meaning. Searching for "cancel my account" with keyword search only finds documents containing those exact words. Vector search also finds documents about "close account," "delete profile," or "end subscription" because they have similar meaning.

What is a vector database?

A vector database is specialized storage for embedding vectors that supports fast similarity search. Examples include pgvector (PostgreSQL extension), Pinecone, Weaviate, and Qdrant. Chatsy uses pgvector to keep everything in PostgreSQL.

How fast is vector search compared to keyword search?

Vector search with optimized indexes (HNSW or IVFFlat) returns results in 5-50 milliseconds for databases with millions of vectors. This is comparable to keyword search and fast enough for real-time chatbot responses.

Does vector search work with short queries like one or two words?

Short queries produce less precise vectors because there is less semantic context to encode. For single-word queries like "pricing," keyword search often outperforms vector search — which is why hybrid search combining both methods is recommended.

Related terms

Embedding

An embedding is a dense numerical vector (array of numbers) that represents the semantic meaning of a piece of text. Emb...

Hybrid Search

Hybrid search is a retrieval method that combines semantic search (vector/embedding-based) with lexical search (keyword/...

Retrieval-Augmented Generation (RAG)

Retrieval-Augmented Generation (RAG) is an AI architecture that enhances large language model responses by first retriev...