Website installation
Add Chatsy to BigCommerce
Install the website widget and train the agent from public content. This guide does not include a BigCommerce data connection.
Use the site you already run
Place the widget through Storefront > Script Manager without replacing the site's existing pages.
Keep content and records separate
Public website pages can be added as knowledge sources, but the widget does not grant access to private platform records.
Scope
What this guide covers
This is a website installation path, not a native data connection.
Guide scope
- Paste the Chatsy widget code into Storefront > Script Manager.
- Add public website pages as knowledge sources.
- No direct access to BigCommerce accounts, orders, forms, or customer records.
Setup guide
Install the widget in BigCommerce
Follow the installation steps, then test the published widget.
Test before publishing
Check the widget on desktop and mobile, then verify the agent's sources and human handoff.
Open Readiness Quiz- 01
Prepare the agent
Add current public pages or files as sources, then set the instructions and human handoff path.
- 02
Copy the widget code
Open the agent overview and find the website script under Deploy, or copy it from Settings → Sharing → Link and embed.
- 03
Publish it in BigCommerce
Add the script through Storefront > Script Manager, publish the site, and check the widget on desktop and mobile.
Limits and fit
Where this setup can fail, and when another path fits better.
Provider documentation
Common failure modes
- The widget code is not published on every page where support should appear.
- The agent is published before its sources and human handoff are tested.
Not a fit for
- Sites that do not allow custom code.
- Teams looking for direct access to platform records through this setup.
FAQ
Common questions
Ready to add Chatsy to BigCommerce?
Build the agent, add approved sources, then follow the installation steps above.