Why Microsoft Teams + Chatsy?
According to Gartner, organizations with well-integrated AI tools see significantly higher customer satisfaction scores.
Features & Use Cases
How to Set Up Chatsy + Microsoft Teams
Get up and running in under 5 minutes with these simple steps:
Common Questions
How do I add Chatsy to Microsoft Teams?
Install the Chatsy app from the Teams App Store or deploy via your admin center. Employees can then DM the bot or mention it in channels.
Is it secure for enterprise use?
Chatsy uses AES-256 encryption at rest and TLS 1.3 in transit. Conversations are never used to train AI models. Employees access the Teams app through their existing Microsoft 365 sign-in. Note: Chatsy does not currently offer SSO into the Chatsy admin dashboard, audit log exports, or SOC 2 Type II reports. If those are required for procurement, contact us about your specific needs.
Can Chatsy access our SharePoint documents?
With proper permissions, Chatsy can index SharePoint content to answer questions. Your IT admin controls exactly what content is accessible.
How long does the Microsoft Teams integration take to set up?
About 10 minutes for standard deployment. Install the Chatsy app from the Teams App Store, configure your knowledge base connection, and employees can start asking questions. Enterprise deployment via admin center may take longer for approval workflows.
Does the integration work with Microsoft 365 E1/E3/E5 plans?
Yes, Chatsy works with all Microsoft 365 plans that include Teams. The bot functions identically across E1, E3, and E5 licenses. Employees authenticate through their existing Microsoft 365 sign-in to access the Teams app.
How do I turn on AI in Microsoft Teams?
AI features in Teams come from Microsoft Copilot, which requires a Copilot for Microsoft 365 license (separate from your base M365 plan). Once licensed, Copilot is enabled by an admin in the Microsoft 365 admin center and appears in Teams meetings, chats, and channels. Third-party AI bots like Chatsy install separately as Teams apps and don't require Copilot licensing.
How do I enable a bot in Microsoft Teams?
To install a published bot (like Chatsy), go to the Teams App Store, search for the bot name, click Add, and authorize permissions if prompted. For organization-wide deployment, your Teams admin pushes the app via the Microsoft 365 admin center or Teams Admin Center. To build a custom bot, you use the Teams Toolkit and Bot Framework, but most teams install an existing app rather than building from scratch.
How do I turn on Copilot in Teams?
Copilot in Teams requires a Copilot for Microsoft 365 license assigned to the user (purchased per-seat through your M365 reseller). Once licensed, the Copilot icon appears in Teams meetings, chat, and the left sidebar automatically; no per-user toggle is typically needed. Admins can scope Copilot access via M365 admin policies. Copilot and Chatsy serve different purposes, Copilot helps employees inside Teams, while Chatsy answers customer-facing or internal-helpdesk questions trained on your specific docs.
How do I create a chatbot for Teams?
For most teams, the fastest path is installing a no-code platform like Chatsy as a Teams app, training it on your knowledge base, and rolling it out via the Teams Admin Center. To build custom, you'd use the Teams Toolkit, Bot Framework SDK, and Azure Bot Service, but that requires .NET/Node.js development and ongoing maintenance. Power Virtual Agents (now Copilot Studio) sits in between as a low-code option inside the Microsoft stack.