Messaging
Automate customer support and sales conversations in Instagram DMs.
According to Gartner, organizations with well-integrated AI tools see significantly higher customer satisfaction scores.
Get up and running in under 5 minutes with these simple steps:
Yes. The integration requires an Instagram Professional (Business or Creator) account connected to a Facebook Page.
Yes! When users reply to your Stories or mention your account, the AI can engage them with relevant responses.
AI answers product questions with details from your catalog.
Set up which DMs trigger AI responses and how conversations are routed.
You can configure whether the AI identifies itself. The responses feel natural and conversational within the Instagram DM experience.
Chatsy can access your product catalog to answer product questions, share pricing, and direct customers to your shop. The AI enhances the Instagram Shopping experience with instant support.
While both use the Meta platform, the Instagram integration is specifically optimized for Instagram DMs, Story replies, and the visual commerce experience. You can use both integrations simultaneously.
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