AI-Powered Instagram DM Automation
Automate customer support and sales conversations in Instagram DMs.
Why Instagram + Chatsy?
According to Gartner, organizations with well-integrated AI tools see significantly higher customer satisfaction scores.
Features & Use Cases
How to Set Up Chatsy + Instagram
Get up and running in under 5 minutes with these simple steps:
Common Questions
Do I need an Instagram Business account?
Yes. The integration requires an Instagram Professional (Business or Creator) account connected to a Facebook Page.
Can the AI respond to Story replies?
Yes! When users reply to your Stories or mention your account, the AI can engage them with relevant responses.
Will customers know they're talking to AI?
You can configure whether the AI identifies itself. The responses feel natural and conversational within the Instagram DM experience.
Does this integrate with Instagram Shopping?
Chatsy can access your product catalog to answer product questions, share pricing, and direct customers to your shop. The AI enhances the Instagram Shopping experience with instant support.
How does this differ from the Facebook Messenger integration?
While both use the Meta platform, the Instagram integration is specifically optimized for Instagram DMs, Story replies, and the visual commerce experience. You can use both integrations simultaneously.