According to Gartner, organizations with well-integrated AI tools see significantly higher customer satisfaction scores.
Get up and running in under 5 minutes with these simple steps:
Yes. Chatsy connects through the official WhatsApp Business API, which requires a verified business account. We guide you through the setup if you don't have one yet.
Yes! Chatsy's AI supports 95+ languages and automatically detects the customer's language, providing responses in their preferred language.
Automate customer support on the world's most popular messaging app.
AI answers customer questions immediately, 24/7, in the WhatsApp chat.
Set up approved WhatsApp message templates for proactive outreach and automated responses.
WhatsApp Business API has its own messaging limits based on your tier. Chatsy does not add additional message limits on top of WhatsApp's policies.
Absolutely. When the AI can't resolve an issue, it seamlessly hands off to a live agent who sees the full conversation history and can continue the chat in WhatsApp.
If you already have a WhatsApp Business API account, the integration takes about 15 minutes. Setting up a new WhatsApp Business API account may take 1-2 business days for verification.
For business chatbots, you need a WhatsApp Business API account (the regular WhatsApp Business app does not support chatbots, only the API does). Connect a chatbot platform like Chatsy to the API, train it on your content, configure approved message templates for outbound messages, and customers can then chat with your bot through WhatsApp like any other contact.
A WhatsApp chatbot can handle order tracking, FAQ deflection, appointment booking, lead qualification, payment links, multilingual replies, and rich media (images, PDFs, interactive buttons, list messages). It cannot send unsolicited promotional messages outside Meta's approved template windows, that boundary protects users from spam and is enforced by WhatsApp's policies.
No, WhatsApp is not banning chatbots, the platform actively supports them through the WhatsApp Business API. What WhatsApp does enforce strictly is its messaging policy: bots must only message users who opted in, must use approved templates for non-session messages, and cannot send promotional spam. Bots that violate these rules can have their accounts banned, but compliant business chatbots are explicitly supported.
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