Deflect routine tickets with AI and sync complex issues to Freshdesk.
According to Gartner, organizations with well-integrated AI tools see significantly higher customer satisfaction scores.
Get up and running in under 5 minutes with these simple steps:
No! Chatsy works alongside Freshdesk. AI handles front-line support and creates Freshdesk tickets when human intervention is needed. Your existing Freshdesk workflow stays intact.
Tickets include the full AI conversation transcript, customer details, detected topic, AI confidence level, and any custom fields you configure. Agents get complete context.
Complex issues automatically create detailed tickets in Freshdesk.
Define when AI should create a Freshdesk ticket: on human takeover, after failed resolution, or based on topic.
The integration primarily creates new tickets from AI conversations. Existing Freshdesk tickets remain in Freshdesk. Two-way status sync is available so agents can see ticket updates.
Most teams see 40-60% ticket deflection after implementing Chatsy's AI. The exact reduction depends on your knowledge base quality and the types of inquiries you receive.
Yes. The integration works with all Freshdesk plans including the free tier. You need API access, which is available on all plans.
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