Deflect routine tickets with AI and escalate seamlessly to Zendesk.
According to Gartner, organizations with well-integrated AI tools see significantly higher customer satisfaction scores.
Get up and running in under 5 minutes with these simple steps:
No. Chatsy works alongside Zendesk as an AI-powered front line. Routine inquiries are resolved by AI, and complex issues are escalated to Zendesk with full context. Your Zendesk investment is preserved.
When AI escalates a conversation, a Zendesk ticket is created automatically with the full transcript, customer details, detected topic, and AI confidence level. Tickets are assigned based on your existing Zendesk rules.
Escalated tickets include full AI conversation and customer context.
Set rules for when AI creates a Zendesk ticket: sentiment, topic, failed resolution, or customer request.
Yes. You define the escalation rules, create tickets on human takeover, when AI confidence is low, for specific topics, or when customers explicitly request agent help.
Yes. The integration works with Zendesk Support (standalone ticketing) and Zendesk Suite. It supports all plan tiers that provide API access.
Most teams complete setup in under 30 minutes. Connect your Zendesk account, map your ticket fields, set escalation rules, and you're live. No changes needed in Zendesk itself.
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