AI Support With Zendesk Ticketing
Deflect routine tickets with AI and escalate seamlessly to Zendesk.
Why Zendesk + Chatsy?
According to Gartner, organizations with well-integrated AI tools see significantly higher customer satisfaction scores.
Features & Use Cases
How to Set Up Chatsy + Zendesk
Get up and running in under 5 minutes with these simple steps:
Common Questions
Does this replace Zendesk?
No. Chatsy works alongside Zendesk as an AI-powered front line. Routine inquiries are resolved by AI, and complex issues are escalated to Zendesk with full context. Your Zendesk investment is preserved.
How are tickets created in Zendesk?
When AI escalates a conversation, a Zendesk ticket is created automatically with the full transcript, customer details, detected topic, and AI confidence level. Tickets are assigned based on your existing Zendesk rules.
Can I customize which conversations create tickets?
Yes. You define the escalation rules, create tickets on human takeover, when AI confidence is low, for specific topics, or when customers explicitly request agent help.
Does this work with Zendesk Suite and Support?
Yes. The integration works with Zendesk Support (standalone ticketing) and Zendesk Suite. It supports all plan tiers that provide API access.
How quickly can I set up the Zendesk integration?
Most teams complete setup in under 30 minutes. Connect your Zendesk account, map your ticket fields, set escalation rules, and you're live. No changes needed in Zendesk itself.